Hi all, We receive a significant amount of our tickets as emails, which are turned into CALL records, then a Service Desk agent determines the most appropriate request or incident. One issue we're experiencing is that agents aren't aware of all of th...
Hi Team Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?
I am trying to remove member from AD group but i am getting below error.power shell script :Import-Module ActiveDirectory# === Configuración ===$GroupName = "I_abc"try {Write-Host "Getting members of group '$GroupName'..." -ForegroundColor Cyan$membe...
Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...
Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?
I am trying to create a custom notification to be triggered when a new internal incident is created for my component. I already configured a delivery channel with a shared mailbox address and configured my custom notification to use the created deliv...
Hello Everyone, Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?
Hi All, Problem statement : Same SLA getting triggered two times, one by the user and another one by the system. Use case : There is a custom table which extends task table. This table is used for integrations. When servicenow pulls the data from the...
Hi @Ankur Bawiskar , I need to update the attachment from record producer to the incident table form. I am seeing "ZZ_YY" prefix in the table name field on the sys_attachment" table. this is causing the error while executing the code. Here is the cod...
Good Afternoon,We have had a request from our Incident Mgmt team to help them make some of there elements work smarter and with more ease of use (the usual requirements).One such ask was linked to a self-service portal widget we have to display ongoi...
Hi Everyone,In my current ServiceNow instance, we’ve encountered an issue where user accounts are getting deactivated due to inactivity. The client has requested that this behavior be stopped, as they do not actively use ServiceNow.Currently:There is...
Is it possible to only allow certain days of the week to be selected when using a date field? In particular, we'd like the users to only be able to select Fridays that are at least one full week in advance.I know I can create a client script to do so...
We would like to allow different groups to manage their own response templates.I have attempted to use the Group visibility, but this only seems to work for the sn_templated_snip.template_snippet_reader role. When assigning the sn_templated_snip.temp...
Hello community, How to send birthday notification to user using flow designer.? Thankyou
I am running a flow1 by scheduling it and within that submitting a catalog item using Submit catalog item request action. The respective catalog item has flow2 with approval, which is getting skip and ask for approval action step state changed to co...
