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Service portal

When the user click on the request something in service portal it should not go to catalog items but it want to redirect to the homepage when click on request something pleases give step by step guidance to achieve this

VenkataSreC by Tera Contributor
  • 568 Views
  • 6 replies
  • 1 helpfuls

Hide Catalog Item on an Order Guide

Hi,I have an Order Guide that is used for on-boarding of New Hires. This has an AD Account Item to enable/create the User Account which needs no User Input.  I have been able to hide non required variables that gets cascaded from the initial screen b...

iDNS by Tera Expert
  • 365 Views
  • 1 replies
  • 1 helpfuls

I want to populate asset in a variable

My requirement is: X (reference) field calling below scriptinclude via advance reference qualifier. it will fetch the hardware assets related to current logged in users assignment group. we use this X field in multiple catalog items.and I have create...

Add email to notification before sending

I am having one requirement to add a email of a person to a notification before they are sent from ServiceNow instance. If there is new notification created then I don't want to add mail script to every notification and it wont be possible to add too...

rishabhkata by Tera Contributor
  • 530 Views
  • 9 replies
  • 0 helpfuls

Choice field is not showing in the right language

Hi,I'm encountering an issue with the values displayed in choice lists. The expected behavior is that these values should appear in Spanish when a user's default language is set to Spanish. While this works correctly in most scenarios, there's a spec...

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Query Business Rule on RITM Table

Hello Experts, I am writing query BR on RITM Table , idea is to show RITM's only to users if they are part of Assignment group or Assigned to.below is the sample query i used which is working fine. current.addEncodedQuery('assignment_groupDYNAMICd643...

Service Portal Permissions to View Requests

Hello ServiceNow Community,        I'm looking to see if anyone can assist me with a Service Portal question.  Currently we have our Service Portal up and running, but only a the requester can view their requests, which is fine, but when they submit ...

bwalls by Tera Expert
  • 2704 Views
  • 4 replies
  • 0 helpfuls

Emails receipts

One user raised change request and after that approval is going to "NO_EMAIL@peabodyenergy.com" but in the notification which we have created the notification, in that notification we have didn't created the recipients  like NO_EMAIL@peabodyenergy.co...

soumya3430 by Giga Contributor
  • 243 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change form view in domain

Hi I want to Change the view of the form of the global domain to another one.We have a domain that only allows to have the “Case” view and it does not allow to change the view in the form. Any idea about this?

SamuelMoyacam_0-1740481029177.png SamuelMoyacam_1-1740481059182.png

Reset flow related to RITM

Hello mates, i want to share this scenario which is working fine form me, if you have related query it would be helpful, i have created a UI action to reset the flow related to RITM and approvals.function checkOpen() { var userConfirmation = conf...

shaik23 by Tera Expert
  • 388 Views
  • 2 replies
  • 2 helpfuls

Resolved! Parsing date and time in email action

I have date in the format: RequestedDate: October 04, 2024 1:45 PM Is there away to parse this and split this format to populate data and time fields?

samadam by Kilo Sage
  • 493 Views
  • 4 replies
  • 1 helpfuls