Reject button not working

aalarco4
Mega Contributor

On our approvals for Service Catalog items, the "Reject" button on the bottom of the form does not work properly. I have looked into the html code for the page and both buttons, top and bottom, call the same function (the reject() function on the OOB "Reject" UI Action). The top button will reject the approval and move the approval to the next step. If the bottom reject button is clicked, it will lead to a different page and then it will not reject the approval. I tried this first with an itil user and produced the same result when I tried as an admin. Has anyone else experienced this issue?

The first screenshot that I have attached is the button I'm referring to and the second image is the page that loads if you click on the bottom "Reject" button.

reject button.jpg
find_real_file.png

14 REPLIES 14

Yes. It's related to the June release.


Mark, after reading your post I changed both the onClick and function names to rejectApproval(). It was working when I first tried it, but now it has reverted to the previous behavior. Any ideas?


You could try changing the function names again, but I don't think that will make a difference. It sounds like there's something else going on with your instance.


OK, thanks Mark.


teomas1
Kilo Contributor

I have the same problem. Is is any chance to fix this?