Relate multiple incidents to a problem

[palmen]

We've got 80 incidents we should relate to a problem.

All these incidents are closed so we don't aloud list edit from the incident list to relate them to a problem (unless you are an admin).

Is there a good way for our problem manager to relate all these incidents in one action instead of adding them one by one?

In the problem form it's possible to add incidents from a related list, but it'll take a long time to do this manually.

All the incident numbers can be found in an excel file if that helps.

As an admin I can do this in less then a minute, but I want a way for our problem manager to be able to do this without having to ask an admin. Any suggestions?

[Kalaiarasan Pus]

I suggest you to create a LIST UI action on incident table and provide access to your problem manager ..

In the ui action, after the user selects the incident that needs to a related, pop up a simple dialog box on click of the button, with a reference field to problem and a submit button .. The user can select problem that needs to be related to the incidents selected in previous step.. On clicking submit, relate the tickets..

Hope this helps

[palmen]

Is there some way to limit the access to this UI Action? Specify a role to be able to perform this action? Can this be done via ACL or some other way?

Kalaiarasan P

[Kalaiarasan Pus]

There is a condition field on the UI action ... Make use of that to control the visibility and access to the button

[Kalaiarasan Pus · Accepted solution]

Have created a quick demo with the pieces of scripts I had.. Check if its want you want

URL :https://demo023.service-now.com/login.do

Username and Password : admin

Go to incident list view. Selected the incidents you want to related and click 'Relate To Problem' in choice action dropdown.