We need to add an option called "Propose a New Standard Change Template" under the Standard Change section on the "Create New Change Request" page. Please provide guidance or suggest the best approach to implement this?
Hello Experts,I have a client requirement to allow users to create manual catalog task on a RITM record (post approval) in addition to the auto-generated catalog task. The automated task creation on RITM is driven by a subflow (attached for reference...
Hi experts, Can someone guide me how to update an existing AD group from servicenow?I have a requirement to update an existing AD group to change the managedBy attribute. I have no idea where to start and how to start this.If someone can guide me wit...
Hi All,i have done CSA certification in past which is expired now. i am planning for CIS-ITSM certification now. is it mandatory to take CSA certification again before CIS-ITSM or i can register for it directly?Thanks
Hi All, i have done CSA certification in past which is expired now. i am planning to go for CIS-ITSM certification.Do i need to take fresh CSA certification and then only i can register for CIS-ITSM or i can go for CIS-ITSM directly, its not mandator...
In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).How can I create an unauthorized change request...
Hi All, GlideEmailOutbound is a ServiceNow class used to create and send outbound email programmatically. It's part of the platform's scripting environment, allowing developers to automate the sending of emails with custom content, recipients, and at...
Hi there, We need a suggestion over how to restrict access for our particular application images and videos stored in db_image and db_video table to only a set of required users. We are using these images in portal and want no one apart from set of ...
Escalation Count need to display dynamically but it is not displaying the Escalation Count so help me what is wrong on the below code. Message: You are checking the incident as the incident ticket is escalated {} time(s). HTML Code:<div ng-if="data.i...
Hi All,I have a reference field called "incident"on a custom table which refers to incident table.Also I have a field called region which refers to cmn_location table in Incident table.Another region field also present in custom table which value dep...
If a business unit is selected only the departments related to that business unit should be visible in the department reference field, both business unit and department fields are reference type fields, I have written a script include for the advance...
Hi, As per the servicenow recommendation here, Mark service accounts as internal integration users. What is the difference between internal integration user checkbox and web service access only checkbox. What will happen if internal integration user ...
Where do you add/remove users from system notifications?Example I need to add someone to the Your x509 Certificate is going to expire in 10 days email
Is it possible to query the current total of group members in a specific group? For example im trying to figure out a way to incorporate a counter inside of flow designer. If the current count of a group is less than 100 as an example it would procee...
Hi Team, There is a property called glide.service-portal.notification_timeout.seconds. this property is used to auto dismiss error message in portal after few seconds.this is working fine for logged in users but if it is a public portal and if error ...
