How to I update the business rule to copy RITM comments to all the TASKs created under the RITM? Current business rule: Copy Comments from RITM to TaskThis only copies the RITM Comment to the first Task . (function executeRule(current, previous /*nu...
Hello Need to filter list collector based on another list collector (both of which are manually created fields) Reference qualifier below works and filters the list collector 'genesys_queues_1' correctly when 'genesys_additional_divisions' variable ...
Hello!I have been attempting to add a notification to the Notification "Bell" area when another ITIL user "@";s another user from a work note. However, I am unsure of the best way to do this via the notifications. Any help would be greatly appreciate...
Hi Everyone, As part of the Xanadu upgrade it is mentioned in the Release notes that for Problem management they have introduced new button/ui action to Re-assess the Problem task from WIP state. (Please refer the below URL). But I didn't find the Re...
I have a reference variable 'incident number' which refers to incident table. When we click on the search glass of that reference field it will open the list of the incidents. The requirement is only incident number, assignment group and short descri...
guide me
Hi Community,I need help filtering a reference field in a catalog item. 1. Scenario: • I have created a catalog variable called MID Server Cluster, which references the MID Server Cluster table (ecc_agent_cluster). • This table is related to the MID ...
How can we modify the tiles on the new Change Interceptor window (available with the Change Models). I need to remove the Success rate, highlighted in the attached screenshot. Tried looking through the community, didn't found much except KB0998658 wh...
I have a problem, I have a "u_demo_data" table and it has "u_import" column. I tried to use the business rule that auto-add condition "u_import=false" when the url has "sysparm_ignore_import=false". I tried the coding below in the business rule:var i...
The Activity Formatter should not be part of the title sectionand instead be moved to a dedicated section. This will provide a consistent user experience and prevent forms from becoming overly long.can anyone suggest what should be the correct placem...
Hi I have a requirement to identify attachments uploaded on an order guide from the sys_attachment table. OOB, there is no available field to identify that this attachment belongs to an order guide.
Hello, We have a new template named "Incident article" that needs to be used when creating a knowledge article directly from an incident via button. Same as with a problem when creating a know error from problem formHow to achieve this using UI Actio...
Hi, I have a requirement where there are 4 checkboxes and the user wants all of them to be mandatory. If any one of them is not mandatory the form should not be submitted and also there should be a message below all the checkboxes that the selection ...
Hi I'm exporting a list of incidents including the "Duration" column. I was expecting to get the value in days, hours, minutes format but I got it in seconds format How to change the format to Duration column? Thanks in advance
Hi All,Please help me solve thisi was created custom table Table A extended Task table. I was added Assignment group and Business service fields in Table A list view from Task table by using configure list layout dot walking. For admins can able to s...
