Related Incidents Closure when Problem record is resolved/closed.

[Community Alums]

Hi folks,

Related Incidents Closure when Problem record is resolved/closed. I've gone through

1. https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/problem-management/c...

2. https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/problem-management/c...

 As mentioned in Docs both the BR's are inactive and how the related records are being closed ? is there any script , Workflow, Flow ?

(I've  Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid), Problem Management Best Practice — Madrid — State Model (com.snc.best_practice.problem.madrid.state_model) plugins installed in PDI)

[Ankur Bawiskar]

@Community Alums 

did you check this BR -> SNC - ITIL - Close Related

[Community Alums]

@Ankur Bawiskar ,

Yeah that is inactive..

after installing the above plugins these BR's are made inactive, and not sure how the related INC's are closing.

[Ankur Bawiskar]

@Community Alums 

did you try activating the BR and test if it works fine?

[Community Alums]

@Ankur Bawiskar ,

yeah i tried that