Related list record in should open in only Specific view .

Mannam Praveen · ‎10-12-2024

Hello Everyone.

I had created two related list under case form. whenever user open record from 1st related list it is should be open ACE view only. if user open record form second related list it should open in a ABE View only. how i can achieve this..? Please help

Bhavya11 · ‎10-16-2024

Hi @Mannam Praveen ,

can you try the view rule so that it will work.

like for example : i opened the case record in "Case" view

it has two related list Child Cases and Task

if i open the Child Cases then it will open in the Customer Self Service

if i open the task then it will open case view

i have created the view rule for those with proper the conditions so that it wont impact any other views

If my response helps to solve your issue. Kindly mark it as helpful & correct

Thanks,

BK

View solution in original post

Bhavya11 · ‎10-13-2024

Hi @Mannam Praveen ,

Open case in required view like for example in my case "Case"

configure> related list

add required one

take another view called

Customer Self Service

configure> related list

add required one

case view: related list

Customer Self Service

If my response helps to solve your issue. Kindly mark it as helpful & correct

Thanks,

BK

Mannam Praveen · ‎10-13-2024

By doing above actions related list will be available in Case view as well as customer self ServiceNow view. buy my requirement is different it should be available only one view on the form

Bhavya11 · ‎10-14-2024

Hi @Mannam Praveen ,

Related list will be available only which view they have added in my example you cannot see Case report in case view but it only available on

Customer Self Service

Thanks,

BK

Mannam Praveen · ‎10-15-2024

1. At first in the case view you had add the related list. so related has been added case view

2. then second time to had switched to Customer Self Service and again added the related list. it seems this not my requirement to add related lists.

Here my requirement - On Case table i already have two related lists on case view. one related list name COE and Other is COEM those two related lists show records. if i open record available under COE that record should open ABE View. and if i open record available under COEM that record should open ACE View