RELATED LISTS - Metrics - How do i get this to show up
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‎11-01-2012 07:52 AM
This shows up in all our environments except Production. If you go into Service Catalog and Items and then go to Personalize Related Lists I have a "Metrics" that i've added. I can't find that in production. I do see the Metric Definition area just not the related list value. Any ideas??? Thanks
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‎11-01-2012 12:01 PM
Did you add it as an Inline List on the form, i.e. selected it from the "red" section of Personalize Form Layout? If so, it won't show up as a Related List you can add.
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‎11-01-2012 12:14 PM
Nope on my Dev - QA i go into Related Lists and it's in Black "Metrics" and i add it with my Approvers. But for some reason i production it doesn't show up. I've thought about Reactivating the Plugin?
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‎10-30-2013 03:32 AM
In order to add Metrics as a related list, you must have an existing Metric Definition for the "current" table.
In other words, if you've clicked Personalize->Related Lists from an Incident form, an existing Metric Definition record for the Incident table must already be active.
