Hello Community,I'm looking for guidance or best practices for integrating ServiceNow with Microsoft Teams to initiate voice calls directly from ServiceNow.Our use case is the following:We use On-Call Scheduling to manage after-hours support.When a P...
In servicenow for the request record, we have state and request_state fields , we are using apptio integration , there we have ticket status as approved which is coming from the request_state field. My requirement is whenever task is work in pro...
I have an async BR that runs when a record gets inserted in the sys_attachment table. The BR works fine when I add an attachment to the incident ticket manually, but it does not trigger when an email updates the ticket with an attachment. I did con...
Hi guys! Can anyone help me with this issue that I'm facing, i was creating a order guide and creating a variable called Device Type, in which i gave 2 different choices but during the rule base i was able to see one. is it Australia patch bug or som...
i have an email notification configured in our instance,in the who will receive section i added "approver". when checked the emails are trigerring for approver, but along with approver it's trigerring for another random user. not sure how it's triger...
Hi everyone, I have to put a annoucement in the service portal, but for some reason it do not appear. My goal is to put a annoucement as a banner, I created a record in the annoucement table e the configuration are all alright. Above I let as list of...
Hi all, Having a hard time figuring out why employees (users with no roles or snc_internal) are being redirected to /cwf/agent/home after login, this needs to be the /esc portal instead. Users are logging in via Azure SSO identity provider, but I don...
Hi everyone! I need help figuring out how to fix this issue. We just discovered that users (both ITIL and non-ITIL) can update their own records by clicking the "i" icon beside a field in the catalog form. This field is a reference field that points ...
Hi All, I don't want to send email notifications and bulk close change records. Why is my fix script not updating the comments and worknotes ? My code: - var chg = new GlideRecord('change_request');chg.addEncodedQuery('<YOUR_ENCODED_QUERY>');chg.quer...
When a user opens the /kb portal and selects a knowledge base from the homepage, then searches for a keyword, the search currently performs a global search across all knowledge base articles. As a result, the user must manually apply the filter for t...
Hi Everyone,I am working with a custom table that contains a field of type Name-Value Pairs called Saviynt Fields. This field stores a large number of attributes such as lastname, firstname, enddate, country, department, and other employee-related in...
Hello Everyone,I'm currently investigating the "Search by keyword" functionality on the My Requests page. At the moment, this page is no longer using the my_requests page as before, but is instead using the ec_requests page.The customer has a few que...
Hi everyone,I'm implementing SLAs for the Incident table in ServiceNow and I'm looking for the best practice for handling complex SLA calculations.Our SLA rules depend on:Business servicePriorityBusiness hoursOff-business hoursFridaysHolidaysSaturday...
Hi all,Offboarding automation in Flow Designer (Zurich), using the Microsoft Active Directory (ADv2) spoke. The final step moves the disabled user into an Archived OU. Every other AD action works fine (Disable User, Remove from Groups, Update User), ...
Hi Team,Clicking the critical notify button on the change request record is not working in SOW where as it is working in classic view. Could you please help me with this. Please find the attached image.@Ankur Bawiskar @Dr Atul G- LNG @Matthew_13 @Gli...
