Hi all , I have requirement where when i open a new change task record default state is pending (-5) so when its in pending state i want to hide close state (3). and after i save the form then when i change the state to any other choice like open , c...
Hi @all I have a requirement where I want to remove one variable set from 2 catalog items where variable set is in one scope and 2 catalog items are in 2 different application scope. do tell me what best practice is to remove variable set from catalo...
When clicked on the Create change request ui button on service operation workspace it takes the short description and description to the change request i want the parent field also to be mapped with the incident r record.How this will be done?@Ankur ...
Hi all, I have req I have choice field on the form called emp type there only if I select third party employee choice (on the catalog item on portal ) then on the state field on the RITM level (when the catalog item is submitted) choices like open , ...
Hello, I am trying to use the Interaction Wrap up feature with the ITSM module. I have configured the Wrap up function but cannot get the wrap up window to show up on the SOW. Any ideas?
Sometimes, when using a Script Include in the Condition Builder, you may get no results, even though your script is valid and tested.No incident sys ids are returned This usually happens because:The Sandbox enabled option is not enabled on the Script...
Hi, I added the below piece of code in OOB reply inbound action to show the both agent and customer conversation but it is visible only latest conversation not whole thread.current.comments = "reply from: " + email.origemail + "\n\n" + email.body_tex...
Good morning.On the cmdb_ci_appl table, we have lot of application records. So, only people with cmdb_admin and cmdb_manager should be able to edit the records. Apart from these, other people should only read it.So, I have written 2 ACLs: Write opera...
Is it possible to deactivate the Identity Center (com.snc.identity_center) plugin? It has been installed on our instances with the Vancouver upgrade, but we do not want to use it as it has the ServiceNow logo on the page instead of our Organization's...
Can someone please share 10 - 15 real-time use cases of Record Producers that are commonly used in organization?I'd like to practice theseThanks in advance for your help.
Hello All. Is there a way to configure how the SLA's get attached to a Case or Incident? (not SLA definition) We have a requirement where we need an SLA to attach to Cases/Incidents only when that SLA is linked to a Service Contract. The reason we ne...
what is the difference between catalog, record producer and order guide
Hi Team, We want to add Risk Assessment UI action to SOW . we are able to achieve it but after first submission we are calling UI page which will ask already submitted Yes or No if Yes is selected then it will re-show the submitted answer if No is se...
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
Can a user dot walk while personalizing list view? One user who does not have role can view fields from other tables as well in list view. Attaching screenshot The other user is not able to dot walk. Is there a way he can dot walk while personalizin...
