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Variable Sync from task to ritm

Lets say, I have a variable called "TEST 1" in RITM and hidden but the same variable is also present in task and visible on the form.Now I am trying to update the TEST 1 variable with dropdown as "yes" and saved the form. I am going back to the reque...

InnamuriH by Tera Contributor
  • 375 Views
  • 5 replies
  • 0 helpfuls

HTML/JavaScript Codetag Properties

Hey community,Has anybody been able to properly identify the implications/risks involved with enabling the following two properties? Specifically focusing on the first one which focuses on HTML embedding according to ServiceNow documentation. glide.u...

adementiev by Tera Contributor
  • 571 Views
  • 10 replies
  • 1 helpfuls

SSO Login

Hi Team, Recently we have implemented Azure SSO integration for ServiceNow. The users were able to login. But when user tries to login to instance the next day,its asking to enter the credentials again.Any reason why it is asking to enter the credent...

VanamaAkhil by Tera Contributor
  • 577 Views
  • 12 replies
  • 0 helpfuls

primary and scoendary email ID

Hi All, here I have a requirement where I have a group with 3 members where they have a Mastercard email id but now client needs to have infy email id for those same group members so that they can receive the notification when their assignment group ...

Transaction Cancelled in flow designer

Hi Team, I am experiencing a challenge with Flow Designer. We have created a flow that includes several sub-flows and actions, and it runs from Script Includes.The code and design are the same in both Dev and PROD environments, but in PROD, when we r...

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sainath3 by Mega Guru
  • 789 Views
  • 12 replies
  • 0 helpfuls

CTASKS missing Change request

Hi, recently we discovered a few CTASKS that dont have a change request linked to it (anymore) , when you click on the info button behind change request it says no preview available.i checked the xml of the CTASK and it shows me this "<change_request...

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Where to find events for notifications

Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide. We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is...

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Sam196 by Kilo Expert
  • 5099 Views
  • 10 replies
  • 3 helpfuls

Parent Group - What is the purpose of it?

Can someone explain the purpose of the parent groups? I would like to setup our support function into 3 parent areas each with multiple teams within them. Each parent group has one manager and I would like them to be able to see all their teams work ...

by  
  • 10814 Views
  • 7 replies
  • 7 helpfuls

how to hide scroll bar in Process flow

Hi , I have created a custom Process flow for  Change table and it automatically created a scroll bar just below. Please let me know how to hide this scroll bar.  Regards,Saranya 

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saranyavs by Tera Expert
  • 282 Views
  • 3 replies
  • 0 helpfuls

work notes is not visible on incident form

Hi All, For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this. 

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Arun61 by Tera Contributor
  • 302 Views
  • 3 replies
  • 0 helpfuls

Catalog Items not searchable on Portal (sp)

Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...

Issue with top.window.location

Hi All,I am using top.window.location in client scripts to redirect to a specific page which is working fine in regular browsers. When I am testing this is iframes, I see browser console error and also it is not redirecting. Is there any other way we...

Requested for field not visible on Request Summary page

Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks! â€ƒ

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AnnaEPS by Tera Contributor
  • 565 Views
  • 5 replies
  • 0 helpfuls