In UI page submit button is not working for non admin users
Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.
Forum Posts
CI Relationship Types for Application Service, Server, Application, Business Applications
I am seeking guidance and best practices for relationship types to use when creating various relationships in the CMDB as well as definitions for relationship types. As pictured below I have four different scenarios outlined as well as an image I fou...
Resolved! NOW mobile customisation
OOTB on now mobile when we view an approval record it gives very brief details on the change, which isnt enough to make a decision. How can I add all the relevant details or give a link to the change record to see the details?
Resolved! Issues While Moving Decision Table Update Set from One Instance to Another
Hello all,I’m trying to move a decision table created in the Dev instance to the Test instance. I created the entire decision table from scratch and ensured each update was captured in the update set. While moving the update set, there were no previe...
change cancellation
Hi All,I have the following use case to implement for the Change form:If the change is in the New or Assess state, the Change Requestor or Assigned To user should have the ability to cancel the change.If the change is in the Scheduled state, only the...
Requirement for Auto-Closing RITM and Teams Notification
Hello Everyone, We have a requirement to automatically close an RITM if its state remains in Fulfillment for 5 business days. Additionally, we need to send a notification in Microsoft Teams when the RITM state changes to Fulfillment.If the customer s...
特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Resolved! Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents
Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...
Resolved! Assignment group reference qualifier should be diff based on table
Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...
Not able to edit SOW form for Knowledge Article
GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...
Filter users on catalogue variable
We have a variable called Please select the user on the catalogue item which is a reference variable referring to sys_user table. The requirement is if the user with email id ends with (@abc.com) is the loggedin user. The user should only be able to ...
Left side menu in Service Catalog Form
Is it possible to add a left-side menu to a Service Catalog form in ServiceNow, where clicking on a menu item navigates the user to specific sections of the form, and selecting a section also displays its corresponding subsections?
Resolved! How to create a Word Cloud Dashboard from ts_query_kb table ?
Good evening.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words on Service Portal, short description, everywhere, along with the repeat count. Scre...
How can I get current logged in user in servicenow ?
A manager wants a field to be mandatory only when the logged-in user belongs to a specific group. How would you implement this?Can we achieve this via UI policy or client script ?
Resolved! Should a Request be updated to 'Closed Incomplete' on the RITM's rejection?
We are building a flow where if the RITM's approval is rejected the corresponding Request is also rejected/moved to 'Closed Incomplete' state. However, wondering will this create a problem for Order guides as rejection on one RITM will cancel the who...
