give public read access to a report
Hi All,How can I give public read access to a report ? If I share the report to everyone ,will everyone get write and delete access as well or I need to do something else ? Thank you
Forum Posts
Delta exam of CIS-SP — Certified Implementation Specialist Service Provider
Hi everyone,I am looking for the Delta exam for my Certified Implementation Specialist – Service Provider (CIS-SP) certification.I’ve checked my Now Learning account, but the Delta exam isn't appearing in my "Needs Attention" or "Certifications" tab....
approval getting marked as no longer required
For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...
Resolved! Flow not triggered by Service Catalog
I have a catalog item that is linked to a flow, but the flow never fires and I'm not sure why. It all seems simple enough to set up, but nothing happens when I order an item. Have I missed a configuration step? If I submit a record from the portal i...
Outage Records
I would like to understand the value companies are receiving from outage records. I understand from the SN literature the outage records are intended to be simplistic and are mainly data points, I would like to understand how teams are receive value...
Automating Attachment Download – Bulk Attachment Downloads from List View
List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...
Resolved! Client state parameter VS Data resources
Difference between client state parameter and data resources in ServiceNow UI Builder
Http Header new is not getting visible for a set of people
For some user who have "Admin" Role is not able to see the "New" in the Http Request for Rest Message of the OutBound .
Resolved! ITSM Exam Prerequisite – Clarification Needed
Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...
Selecting Multiple Value in Market Field in x table
There is a requirement to allow multiple selections for the Location field on the u_example table.To address this, I am implementing a Script Include and using a Reference Qualifier with a List Collector type in the Market field.Please note that the ...
Issue with g_form.elements.length in UI Action
Hi All,I am using g_form.elements.length in workspace client script UI action. I am trying to bypass all mandatory fields and save data. It is working in regular form view, but not in workspace. Can we bypass all required fields in workspace and save...
Automating deactivation of unused Standard Change Templates after 6 months
Hi Team,I have a requirement to automate the deactivation of unused Standard Change Templates and would like guidance on the best approach.Requirement:If the following conditions are met:Template is Active = trueThe Last Closed Proposal Closed Date i...
Service Request Communicaion with End User
Hi All, We would like to ensure proper end‑user communication for ticket updates. Currently, when we add additional comments on the SC Task, no notifications are triggered to the end user. Additionally, when an Admin user adds comments on the RITM, t...
Resolved! How to show records assigned to all levels of a user’s reportees in a Dashboard?
I have a dashboard requirement where users should be able to see records assigned to their reportees across all hierarchy levels.Requirement detailsLogged‑in user opens a dashboardDashboard should display records (e.g., Incident / Task) where:Assigne...
Resolved! User name is not populating in assigned to field
Hi Team , in assignment field one of the user name is not populating , i have checked he is a active user and also he is a part of that group . what could be the reason ? why his name is not populating ?its giving invalid reference issue