Hi everyone, I’m facing an issue with Email Client Templates in CSM Workspace and wanted to check if anyone has come across this before. When an agent clicks Reply on an email from a Case, the original sender email is correctly getting populated in t...
Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...
Hi Team,i have a requirement to enable email sending in test instance for a specific email id.No other emails should be triggered from system to any other users.Can I know how we can achieve this.I tried with email properties1. checking the email sen...
I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...
Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...
Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...
Hi All, I am seeking information on integrating ServiceNow with Leena AI. I was unable to find relevant documentation, so I’m reaching out to this group. If anyone has experience with this integration or can share useful references, please do so, as ...
Hi All, Solutions built using Similarity Framework are available in Agent Workspace. How can they be made available in Platform or Native UI? I could not spot a way to activate the same. Thanks, Vinitha
I’m trying to set a reference qualifier on the field change_request.u_business_line_approver.The qualifier needs to use the value from change_request.cmdb_ci.assigned_to as the filter. Has anyone implemented a similar qualifier, or can offer guidance...
Good evening.!On the sc_task table, under "Approver" section, we have "Edit" button.Issue is, once you click on the button, the list search is showing both active and inactive users. My requirement is to only show active users. How can we achieve it?...
How can I migrate a client from a dedicated instance to a shared instance (MSP)? And can I use domain separation (migration tool)?
Hi Team, How to add a field to compair old article and new article in KB knowledge.comparision between the pervious version to current version article Thank you
Trying to add a prefix to work notes on a custom table. I initially thought a business rule would fit the bill, so I tried that.../** * name : work note prefix * table : x_somescope_table * when : before * order : 100 * update : true * f...
Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...
Hi ServiceNow Community,I am facing an ITSM-based requirement and need help.Requirement:Whenever any change is made to an Incident record from the list view, the system should automatically create a new Problem record.Along with this, all tags that e...
