Related to Assignment group

Hemanth Naidu
Tera Expert

‎03-20-2024 01:01 AM

How to set The field “Assignment Group” is by default filled with the Incident Support Group of the internal Service Offering linked to the catalog item. The RITM assignment is therefore by default assigned to that group.

0 Helpfuls
  • 285 Views
3 REPLIES 3

Karishma Dubey
Tera Expert

‎03-20-2024 01:54 AM

@Hemanth Naidu ,

You can write onchange catalog client script. Please find below for the reference.

 

KarishmaDubey_1-1710924840896.png

 

0 Helpfuls

sushantmalsure
Mega Sage
Mega Sage

‎03-20-2024 02:00 AM

write a before insert besiness rule on RITM table.

In condition of this BR, make sure it just runs for your catalog item.

In set action/script , just set the assignment group field to your desired 'Incident Support Group'.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-20-2024 03:07 AM

Hi @Hemanth Naidu 

 

You can use the Assignment rule / look up table and as suggested by @sushantmalsure  @Karishma Dubey  use clinet script. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls