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‎11-11-2015 03:14 AM
Im trying to relate a CLOSED incident to a problem....
But it seems like this is not possible, which puzzles me a bit...
As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root cause in the Problem ticket.
How do i do this?
Im very well aware that its possible to relate OPEN incidents to problems....But we rarely do this, because we use the problem process (as intented i ITIL) to investigate root cause.
And we use the incident process to supply the immediate workaround.
So again, how do i do this ?
Solved! Go to Solution.
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‎11-11-2015 02:44 PM
Hi Lars,
Refer the below thread, I think you will have to create ACL's for this.
Allow a closed incident to be attached to a problem.
Hope it helps
Suraj Chauhan
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‎11-12-2015 12:55 AM
thanks a lot guys.
You definately pointet me in the right direction.
I have passed all the usefull information on to my supplier.
Thanks so much