Relating Closed incidents to problem

larsbager
Tera Contributor

Im trying to relate a CLOSED incident to a problem....
But it seems like this is not possible, which puzzles me a bit...
As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root cause in the Problem ticket.
How do i do this?

Im very well aware that its possible to relate OPEN incidents to problems....But we rarely do this, because we use the problem process (as intented i ITIL) to investigate root cause.
And we use the incident process to supply the immediate workaround.

So again, how do i do this ?

1 ACCEPTED SOLUTION

Hi Lars,



Refer the below thread,   I think you will have to create ACL's for this.


Allow a closed incident to be attached to a problem.



Hope it helps



Suraj Chauhan


View solution in original post

5 REPLIES 5

thanks a lot guys.





You definately pointet me in the right direction.
I have passed all the usefull information on to my supplier.
Thanks so much