Relationship on (change_request) to link change requests in a related list
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05-19-2016 11:03 AM
Hi All,
I got the requirement to relate one change request with another in a related list. I added OOB change request related list but seems like it is working only one way.
meaning when relating the change request to an associated one...the other related change does not show in the related list.
Appreciate if anybody helps here..
thanks
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05-19-2016 11:21 AM
Hi lathesh:
Have you tried to create 'Defined related lists'. The steps to create defined related lists are outlined, Creating Defined Related Lists - ServiceNow Wiki.
You can query the change request table, as to what related changes list you want to show. Just follow the example given for incident table and configure according to your requirement.
Hope this is helpful.
P.S. Hit it helpful and correct as you see the impact.
Kind regards
Danny Raj
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05-19-2016 11:23 AM
If you're using out of box configuration, it looks like a change can be the parent of many children, but the child can only have one parent. The oob related list only shows the children of the current change. You would either need to add the parent field to the form or create a custom Relationship that would pull all changes where either your current change is the parent or your current change is a child.
