Reminder email for Incidents last update >30 days
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‎01-09-2024 06:11 AM
I have a request to generate an email that would go out every week to the Assigned To for in active incidents.
Here is what I'm looking to do;
* Run a report on a designated schedule (Assume I can do this with Scheduled Job)
* List all incidents that have been inactive for 30 days grouped by Assigned To
* Send an email to the Assigned To and list all of their tickets on a single email (This is the one I'm having trouble with)
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‎01-10-2024 07:05 AM
This looks great,
To test I will execute the script, how can I verify the results? (Outbound mail is shut off in DEV)