Clean way to extract articles from Service Desk to ServiceNow?

[F3nix]

Have a client who is trying to export his KAs to SN but when he exports them the formatting gets brutally butchered.  I am not sure of his process and have never used SD but was wondering if there was a recommended way other then the old fashioned cut and paste option and hope for the best so I can get them imported into SN

[DpkSharma]

Hi @F3nix 

To export articles from a service desk to ServiceNow, you can follow these steps:

1. Go to the Knowledge Base application in ServiceNow.
2. Navigate to Knowledge > Articles > All from the left navigation menu.
3. Apply any necessary filters to display the articles you want to export.
4. Select the articles you want to export by checking the checkboxes next to them.
5. Right-click on the selected articles and choose the "Export" option.
6. Select the desired export format, such as XML or PDF.
7. Choose the destination where you want to save the exported articles.
8. Click on the "Export" button to initiate the export process.
9. Once the export is complete, you can access the exported articles in the chosen destination.

Please Mark this as Accepted/Helpful as convenience!
Thanks &Regards

Deepak Sharma

[F3nix]

Will this retain the formatting? Their knowledge articles are nested in table format for some and others have specific spacing and fonts.