Remove agent_workspace_user role from itil role

palmen · ‎10-01-2019

Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role.

Is there a reason why I can't remove the agent_workspace_user role from itil?
Every time I remove it form the slushbucket it get back there.

Lukasz Bojara · ‎10-01-2019

Hi,

This looks like a scope issue. I was able to remove the agent_workspace_user role form itil but had to go to the Contained Role record itself (went from related list of itil), change the scope to ITSM Workspace and use the Delete button on this form.

You will not do it on ITIL role related list because as soon as you will change the scope the New and Edit button will disappear due to a different scope.

Best regards,
Łukasz

View solution in original post

Lukasz Bojara · ‎10-01-2019

Brian Lancaster · ‎10-01-2019

wouldn't this permanently delete the role not just remove it from ITIL.

palmen · ‎10-01-2019

Thanks for the info, this worked when deleting the actual contined role record.

Brian Lancaster · ‎10-01-2019

I got it to work by doing the following.

1. Opened the ITIL Role.

2. Clicked edit under Contains Roles.

3. Switched to ITSM Workspace app.

4. Removed the role from she slush bucket.

5. Clicked save

6. set myself back to global application

palmen · ‎10-01-2019

I assume this is a better approach than going to the sys_user_role_contains table and remove it from there.