Remove groups

[Ravel]

Hello,

I was asked to remove some groups. 

I think it would be better to disable the groups than completely delete it. But I am wondering if I do so some workflow associated to these groups, or some opened ticked will be affected and caused some mess in the system.

It would be possible as well that the names of these groups are hard-coded somewhere. So how to check that ?

Do you have some suggestions or recommendations which should draw my attention ?

MR

[Ravel]

Hi Matt,

Thanks for your quick feedback. Unfortunately, I'm not allowed to download any application in the PC of my customer, so I guess it would be impossible for me to check it with the Fetchcode. Have you any ideas ?

Anyway thanks

[Phuong Nguyen]

Hi Ravel,

Are you able log into the Customer's instance using your own computer? if not, I would check to see if email receiving is enabled and if so, send an email to the ServiceNow instance from your computer with the downloaded file as an attachment, that should create an incident with the attachment added to that incident, is it still against policy if you are downloading an attachment from the ServiceNow instance?

Thanks,

Phuong

[Ravel]

Hi Phuong,

I 'm using customer computer. I could answer you , I have to try then.

Thanks

[Matt Saxton - G]

Hi Ravel,

Fetchcode is not a PC application but rather a servicenow application. It uses the same concepts as using update sets. 

Please view the FAQ in share. 

https://developer.servicenow.com/app.do#!/program/faq?q=share

[Ravel]

Hi Matt,

Ok then, I will try.

Let you know later