Remove the ability to raise standard change not from a template

[arthikamugundan]

Hello,

I have a requirement where I should have to remove the ability to fill new fields every time we create a std change record, Instead we're required to make choosing the template for std change as mandatory.

The solution I proposed was to make the fields read-only for the user on submitting the std change and prompting them to select from the template since it is a std change.

I would like to invite new ideas to this requirement so that I could learn the best possible solution for the same.

Thanks for reading,

Arthika N

[arthikamugundan]

Hi Pooja,

It was very difficult for us to mandate the users for selecting the templates only for the standard changes.

So after a lot of discussion, we completely removed the standard templates and implemented copy change records (standard alone).

Wherein the base standard records can be created only by the Change Analyst ( Hide the Standard choices for the others using a client script). The others can only make a clone of the record from the specific module.

Useful thread:

https://community.servicenow.com/message/696381#696381

Hope this helps.

Thanks,

Arthika N

[pooja33]

Hi,

We achived this requirement by creating a new field called "Template" which was reference to 'Template' table and mandated it when ever some one selects type as standard.

Write a Client Script to apply selected template

Name: u_Apply Template

Type: onChange

Field Name: Template

Script :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

  if (isLoading || newValue == '') {

  return;

  }

  if(g_form.getValue('type') == 'Routine') {

  applyTemplate(g_form.getValue('u_template'));

  }

}

//The applyTemplate works the same way as that of Apply Template option avai;able at right click on Header -> Templates -> Apply Template.