Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...
When clicking the "Create Knowledge" UI Action from an Incident record within Service Operations Workspace, the system behavior deviates from the expected standard workflow. Instead of opening a modal/pop-up to select a Knowledge Template within the ...
Currently, ServiceNow Community is showing only text (questions and answers), and images are not visible.Can someone please guide me on how to enable or view images in the Community posts?
Hello, I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...
When editing an existing Requested Item (RITM) in the Native UI, catalog variables (example: Choose option : A, B,C) do not persist after saving.However, when the same RITM is edited and saved from Service Operations Workspace (SOW), the variable va...
I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...
Hello Team, we have one table (hr_mapping) there are 80k + records in prod instance we want export & import this records into our lower instance can anyone suggest the best way to achieve this any schedule job script..? kindly help me in the script ...
I am using current.setAbortAction(true) in a Before Business Rule and displaying a custom message using gs.addErrorMessage().While my custom message displays correctly, ServiceNow also shows a system-generated message “Invalid update”.Is there any wa...
Hi,I am facing an issue with the Activity Filter configuration.I am trying to place the Worknotes field under the Additional Comments field. In Configure Available Fields, I have selected and positioned the Worknotes field under Additional Comments i...
Hi Community Good Day,I am looking for guidance on whether Inbound Email Actions in ServiceNow can be used for transform mapping or structured data insertion. As far as I understand, Inbound Email Actions allow direct record creation or updates using...
Recently are change manager use the global search to try and find tasks related to a particular Applications. When he put the application name in only incidents appeared. So he thought that they did not submit any changes for this application and ask...
We have been using ServiceNow for 9 years and made many forms over that period. Yesterday we found in testing a new build that the sc_task is being closed right away upon creation. We traced it back to a business rule we created 2 years ago to satisf...
Hi all, I would like to remove arrow button on the top of my quick links (knowledge, submit a request). because when clicking on that arrow its opening new window (I dont what that arrow, it makes me problem.) sorry cant attaches screenshot
I have created a custom push notification for now mobile that sends when a change request approval is needed. Along with this I created a custom screen for changes so it displays all the neccessary information needed to approve it. However I have not...
