I have one doubt regarding Notifications example task1."in the same third notifcation we like to inlcude an action button tabled 'closed ticket' this will allow the end user to close the ticket themselves if it is no longer need the full sequence of ...
I am trying to do an offboarding workflow. The requestor enters a date when they want the account to be disabled. I wait for to check that that date is today or earlier. Then I have a second wait for to wait until 18:00:00. When I did test ticket...
Hi, Does anyone know how to add a new line in a record producer? I have this code current.description = (('what is the need?') + (' ') + producer.What_is_it_that_you_need) + (' ') + (' ') + (('when do you need it?') + (' ') + producer.When_do_you_ne...
Hi All, We have a requirement wherein, whenever there is a new record or a record is updated in this table 'Resource Allocation Daily', a field from the reference 'User' field will be updated using BR, but seems our BR is not working or maybe we are ...
Requirement: For a particular workspace I have to convert incident to request using UI Action and when that incident is converted to request the state of that incident should be cancelled and work note will be populated with 'this incident is conver...
Hey Folks,I want to give access to a user for creation of dashboard. These roles can not be given in my instance :1) Admin2) PA_adminapart from those above mentioned roles, is there any way that the particular user can create dashboard.Instance versi...
I have below requirement for my service catalog variable.Variable1 - reference from xyz tableVariable2 -dropdownif Variable1 is abc {show the below values from Variable2 dropdownChoice value1choice value2}Else{show the below values from Variable2 dro...
I am new to flow designer. We have a requirement, In a certain condition flow need to repeat from beginning to end. How to achieve this?Common Requirement You maybe remember the old times of Workflow editor where you easily could build in loop backs...
"Require SNow API Access to pull data for Business Continuity; would like OIDC credentials.New BC portal requires ability to query SNow data on Business Application and Infrastructure Service CMDB CIs, running from GitHub Action workflows. We would l...
i have tried searching in the ACL that hiding the audit check box but didn't find any conclusive one. on preview its visible - not visible on form
We are trying to fetching the Data with a third-party system using a REST Data Source in ServiceNow. When we provide a partial URL in the Server field, the integration fetches data, but the response is incorrect due to missing parameters.However, whe...
Hi all, We have implemented Outlook actionable message but its not working, Is there any restriction to use other domain in email address other than 'service-now.com'. I found in one KB like notification received by the user from the email field shou...
Hello Community,I'm facing an issue with the reference qualifier of the catalog variable.Requirement- For that, we have two variables: - 1. Former Associate's Name [associate_name] type - Reference (sys_user)2. Manager's Name [contact_name] type - Re...
We have set up record producers on the Service Portal to allow staff to log Enhancements (rm_enhancement) and Defects (rm_defect). Additionally, we have configured menu items so that staff can view All Defects and All Enhancements raised, giving them...
