if we raise a RITM from the client portal then initially while attaching an attachment then it's going to sc_cart_item and then once we submit that attachment is tagged to sc_req_item table how does this happen? and we have an issue here sometimes at...
We have a requirement where client want to have the logo displayed beside the search bar(highlighted in red) in service portal.Kindly guide me through how we can achieve this as I am fairly new to the Portal thing. The search Bar cloned widget whose ...
Hi There, I'm having some issues with SNOW alerts in Slack. The Slack app was installed using the link below. Bulk alerts to a channel is working as expected as well as the integration to create and updates incidents within Slack. What I'm having an...
Requirements - create entity field in hardware table choices: asia, europe. create 2 location and based on those two locations if location A is selected then entity should automatically populated as Asia and if location is B then entity should popul...
Hello Everyone, If my Change request approval is getting cancelled then change state automatically moving to closed skipped as of now with considering the Change task state. but now suppose if the change request approval getting cancelled th...
Hello Community, We have a requirement to show certain RITM /SCTASK records pertaining to particular catalog item only. Rest all should be hidden for a user. What is the downside if we implement this customization??Thanks,Sajal
Hi all,I'm working on populating Life Cycle Stage/Status over my Services and Offerings. The Create/Update is coming from another source and we are using Robust Maps.When Change the Status of Service to Life Cycle Stage = Deploy and Life Cycle Stage...
In the old days (a few short years ago) mapping out a service involved drawing relationships between servers, storage, switches, etc. It was pretty much a straightforward exercise. Today, with the advent of VMware, vCenter, ESXi, vMotion, and service...
Hello wonderful people, Does anyone have a PowerPoint presentation or any documentation about digital signatures for PDF documents using CAC or PIV smart cards? I can't find anything on the Now create website. I believe it should be under document ma...
Hello all, Iam currently working on one scenario for service operations workspace. So the requirement is to auto route the interaction to the agent who is available. And when it is routed to agent, the interaction should automatically opens in new ta...
I have given below attributes in a reference variable where reference table is 'kb_knowledge' But Short Description is not getting displayed. Where as when reference table is 'sys_user' and attribute is 'ref_ac_columns=user_name;email' its workin...
Hello, Custom email notification in ServiceNow with approve, reject and return claim buttons. The state of current record in Approval table must automatically change to Approved or Rejected on basis of button clicked in email. Currently, OOTB notific...
Hi all, Can you please provide a clear functional explanation to understand why someone should create an improvement initiative?This is my understanding:- improvement initiative: to improve something existing, implementation is not part of the proces...
Work notes on a change request are updated with each automatic state transition however the worknotes are being populated with the requestor's name so it appears as if the requestor is making these updates which is incorrect. I also have a similar is...
I created an on-call schedule a while ago. I am not in need of it anymore, but can't find a way to delete it. Can anyone assist? I made it no longer Active, but hoping to find a way to delete it altogether. We're on Madrid. Someone else previously a...
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