Records of table are not opening from global search in Workspace
When ever I try to open any record from Global search in Custom Workspace, it is not opening or redirecting the the record (not in form view). Please help me with your solution.
Forum Posts
background script to identify particular assignment group in all workflows and flow designers
Hi I need to identify the workflows and flow designers that are using particular assignment group- through background script. If anybody has the script kindly help here.
Knowledge Feedback
Hello, Does anyone know how the kb feedback (kb_feedback) records are generated? We want to Remove excessive flagging rules on knowledge articles. Currently, all knowledge feedbacks are being auto flagged including for ratings, comments, and 'not hel...
How to Get a List of All Flow Designer and Workflow Editor Where a Specific Assignment Group is Used
Hello, I am currently working on a project for my company that involves needing to find a list of all Flow Designer and Workflow Editor flows where a specific assignment group from the [sys_user_group] table is utilized within an action/activity. Is ...
Resolved! How to create a report on catalog items which are not used from last 19 months
Hi ServiceNow Folks, I have a requirement to create a report on catalog items (sc_cat_item) which are not used from last 19 months. How can I achieve this? ThanksMani Polisetty
Follow-up question - Remove prefix from table name in sys_attachment table
Hi @Ankur Bawiskar.This is just a follow-up question regarding the script below you posted in https://www.servicenow.com/community/itsm-forum/remove-prefix-from-table-name-in-sys-attachment-table/td-p/2628983. You asked me to created a new post since...
Resolved! Alert suppression during change window or change outage window
Dear Members, I came across a query recently and would really need your help to know how alert suppression works for change. Is it like alert turned off for all the affected CI of change during planned change window? What if change has outage records...
what is the best practice in Additional approver configuration in Change Management Module
I am trying to introduce additional approvers without customization in Change Management module.I had 2 options in mind.One is introducing Additional Approvers custom field.Another is reusing Group List which is coming from the task table, however, t...
Resolved! Client Script not working in Service Operations Workspace
want to not show certain states (remove state options) depending on assignment group This isnt working in Service Operations Workspace function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue === '') { retur...
Customizing the Card View on Visual Task Boards
Hi everyone I am trying to Customize the Card View on Visual Task Boards, but when I select the the table records and to the ☰ menu, the option of VTB view doesn't appear! Why is this happening and how can I solve this? Thank you!
Is there a way to bring overview and findings field in servicenow sow workspace
Hello Everyone,If i navigate to the view workbench ui action for resolved major incidents it takes me the workbench where i can see overview and findings field but if i see in service operation workspace i could not find those two fields is there a w...
Resolved! Remove header menu on Iframe content block
Hello!Does anyone know how you remove the header from an Iframe content block? To give you some background I have created a custom widget and added it to a page with no association to any menu's. I want this page to display on a widget and accessible...
Resolved! How can I find the ID of a given application service ?
Hi all, How can I find the ID of a given application service ? Thx in advance ! Thomas
Resolved! Attachments blank page
Hello , I have a multi row variable set in which I have single text box, a select box, a date variable and an attachment variable. When the non admin try to download the attachment they see a blank page , but as an admin the attachment is automatical...
Groups reference
HiWe have had to update some groups in our instance and marked the old ones as deprecated.for egcompany_SD(deprecated) is the old one and company_SD is the new one. The old one is marked active=false. And members to the groups have been added. The ch...
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