Remove User Criteria from Canread on Knowledge block

Michael51 · ‎11-13-2023

hello All,

we need to Remove an XYZ criteria from knowledge block in Bulk , if we have 4 to 5 criteria's to single block we need to Just remove XYZ alone and we need to keep other Criterias as it is

I have used this logic but it is removing all criteria's

var gr = new GlideRecord('kb_knowledge_block');
gr.addEncodedQuery('kb_knowledge_base=ab0372fb1b668914619fed79b04bcba6^can_read_user_criteriaLIKE070120ae1b35695072e6eb99bd4bcb2a');
gr.query();

while (gr.next()) {
    gs.info(gr.getRowCount());
    gr.setValue('can_read_user_criteria','')
    gr.update();
}

@Ankur Bawiskar @Sandeep Rajput @jaheerhattiwale @Pavankumar_1

can you please correct the script just remove only xyz from block

TIA

Ankur Bawiskar · ‎11-13-2023

@Michael51

update as this

var gr = new GlideRecord('kb_knowledge_block');
gr.addEncodedQuery('kb_knowledge_base=ab0372fb1b668914619fed79b04bcba6^can_read_user_criteriaLIKE070120ae1b35695072e6eb99bd4bcb2a');
gr.query();

while (gr.next()) {
	var arr = gr.can_read_user_criteria.toString().split(',');
	var  index = arr.indexOf('070120ae1b35695072e6eb99bd4bcb2a');
	if (index > -1) { // only splice array when item is found
		arr.splice(index, 1); // 2nd parameter means remove one item only
	}

	gr.setValue('can_read_user_criteria', arr.toString());
	gr.update();
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Danish Bhairag2 · ‎11-13-2023

Hi @Michael51 ,

Can u try using below code:

var commaValues = [];

var gr = new GlideRecord('kb_knowledge_block');
gr.addEncodedQuery('kb_knowledge_base=ab0372fb1b668914619fed79b04bcba6^can_read_user_criteriaLIKE070120ae1b35695072e6eb99bd4bcb2a');
gr.query();

while (gr.next()) {
    gs.info(gr.getRowCount());
    commaValues = '';
    var val = gr.can_read_user_criteria;
    commaValues = val.split(',');
    var index = commaValues.indexOf('070120ae1b35695072e6eb99bd4bcb2a');
    var x = commaValues.splice(index, 1);
    gr.can_read_user_criteria = commaValues.join(',');
    gr.update();
}

Thanks,

Danish

Michael51 · ‎11-13-2023

@Danish Bhairag2 , I need to remove the criteria i should not add

Danish Bhairag2 · ‎11-13-2023

Hi @Michael51 ,

Yes it will remove the specific value from the field & updated it with remaining values.

For eg:

[1, 2, 3, 4, 5] from this i want to remove 2 & update the value so the output which should remain would be 1,3,4,5

Thanks,

Danish

Danish Bhairag2 · ‎11-13-2023

Please let me know if my understanding is correct? @Michael51

Thanks,

Danish