Remove User Criteria from Canread on Knowledge block

Michael51 · ‎11-13-2023

hello All,

we need to Remove an XYZ criteria from knowledge block in Bulk , if we have 4 to 5 criteria's to single block we need to Just remove XYZ alone and we need to keep other Criterias as it is

I have used this logic but it is removing all criteria's

var gr = new GlideRecord('kb_knowledge_block');
gr.addEncodedQuery('kb_knowledge_base=ab0372fb1b668914619fed79b04bcba6^can_read_user_criteriaLIKE070120ae1b35695072e6eb99bd4bcb2a');
gr.query();

while (gr.next()) {
    gs.info(gr.getRowCount());
    gr.setValue('can_read_user_criteria','')
    gr.update();
}

@Ankur Bawiskar @Sandeep Rajput @jaheerhattiwale @PavanK960672992

can you please correct the script just remove only xyz from block

TIA

Ankur Bawiskar · ‎11-13-2023

@Michael51

update as this

var gr = new GlideRecord('kb_knowledge_block');
gr.addEncodedQuery('kb_knowledge_base=ab0372fb1b668914619fed79b04bcba6^can_read_user_criteriaLIKE070120ae1b35695072e6eb99bd4bcb2a');
gr.query();

while (gr.next()) {
	var arr = gr.can_read_user_criteria.toString().split(',');
	var  index = arr.indexOf('070120ae1b35695072e6eb99bd4bcb2a');
	if (index > -1) { // only splice array when item is found
		arr.splice(index, 1); // 2nd parameter means remove one item only
	}

	gr.setValue('can_read_user_criteria', arr.toString());
	gr.update();
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Michael51 · ‎11-13-2023

Hi @Ankur Bawiskar ,

can you please provide sample script to add an new user criteria to the same field

Ankur Bawiskar · ‎11-13-2023

@Michael51

something like this when you are inside the while

gr.can_read_user_criteria = gr.can_read_user_criteria.toString() + 'sysId';
gr.update();

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader