Rename assignment group in AD

samirmeroua
Tera Contributor

‎03-02-2026 09:25 PM

Good afternoon 

 

We have bunch of assignment groups in AD ( Active directory) and we set LDAP sync. 

Whenever I rename an assignment group.. in servicenow now another record/group is  created, and the old group still exists. I check the transform maps.. all source and target fiels seems to be set properly..only sAmmaccount is coalesce 

 

Any advise?

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Tanushree Maiti
Kilo Patron

‎03-02-2026 09:54 PM

Hi @samirmeroua 

 

Check this post : https://www.servicenow.com/community/developer-forum/groups-syncing-with-active-directory/m-p/264537...

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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yashkamde
Mega Sage

‎03-02-2026 10:36 PM

Hello @samirmeroua ,

 

I would recommend always coalesce on a stable, system-generated identifier (like objectGUID) rather than a human-readable field (sAMAccountName, cn), because those can and do change. This ensures your sync process is idempotent and prevents duplicate records.

Refer this :

Advice regarding LDAP import coalesce (ObjectGUID) 

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