'Reopen Incident' UI action button not visible on incident form

[Balakrishna_ABK]

I want to activate OOB 'Reopen Indicent' UI action. I made it active 'true' and visible on 'form button' but still it is not visible. I want to know when it will be visible on incident form ? 

[Musab Rasheed]

Hello Balu,

Kindly post entire screenshot, Generally it is visible to Caller of Incident, have you checked with any caller.?

Regards

[Ankur Bawiskar · Accepted solution]

Hi,

check the condition of that UI action is evaluating as true or not?

you need to check the function canReopenIncident

Regards
Ankur

[Balakrishna_ABK]

Thanks Ankur

[Yogesh Verma]

Where can I check the canReopenIncident function?