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Resolved! Create knowledge from incident

Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.  

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Saeka by Kilo Sage
  • 755 Views
  • 2 replies
  • 0 helpfuls

Business Rule changes OOB

After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...

Replace string within knowledge article on all places

Hi All,  I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here  var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...

Rushi2 by Tera Expert
  • 585 Views
  • 5 replies
  • 0 helpfuls

Fields show extra options in Mobile Agent App.

Hello,In case form we have a field name as 'Waiting on' which has 6 options. And waiting on the field is present on the case table.We added the same field on Mobile Agent App but here we can see more than 6 options (see Screenshot). And case table ha...

Add Install Status choices to Configuration Item

I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...

gobeilc by Tera Contributor
  • 2789 Views
  • 5 replies
  • 0 helpfuls

After approval, risk assessment should not be editable

Hi Team, Can someone please help me on the below requirement.After approval,  risk assessment should not be editable. Now i have option to change the risk assessment.When i click yes i can change the risk assessment now.  

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nikhitha24 by Tera Guru
  • 225 Views
  • 1 replies
  • 0 helpfuls

Resolved! Sending multiple emails got from catalog variables

Hi Experts,  i've multiple variables on catalog items and i need to send them in notification as well. i can't send them directly via Notification module, and event can only have two parameters.  can someone guide me how to do it via notification ema...

Unable to fetch detail section value

Hello,We have an applet based on the table. If any action is performed notification will be triggered to the Mobile app and when we try to open that notification it opens but with blank info. How we can fetch all the info like a short description, es...