Hello, I'm trying to create an item in Service Catalog. This item will be used to ask support team to configure specific access point. The idea is that operationnal will request the item and fullfill all information (for example name, SSID, site, .....
Is it possible to export JSON via URL? I've read the following article but have only managed to do this with CSV. https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/exporting-data/task/t_ExportDirectlyFromTheURL.html ...
Hi,There are 2 SLA definition doe service requests - Response SLA (2 Hr) and Resolution SLA (5 days). There is a backend rule going on which says if the ticket is being assigned to let's say 'ais-mqwmb' group, then automatically it's get assigned to ...
In ATF steps ,in set variables value step, I need to add attachment as it is mandatory field in my catalog form, how to do that.
Hi All,I have added normal HTML in a widget and added this to a custom variable->Widget. When I put it into try view, other variables are visible but not this one.In Widget:- <div> Service Catalog variable <button>Check button</button> </div>Vari...
Hi Team, We have a requirement, where we need to set the dashboard as default landing page. Can anybody please help me, to achieve this? Thanks in Advance! Regards,Kruthika
Hi All, I have a requirement to create Requested Item with all the variables from Inbound Action.Catalog form name: Generic RequestVariables- Requested for -(referring to sys_user)Email- Autopopulate based on Requested forAccount - lookup select box(...
Hi Community, I would like to generate popup message or alert in incident form if reassignment count of ticket is 4. I have tried creating a business rule but with that i am not getting the required output/result, can someone help me finding solution...
Hi All, I have a requirement I want to export a form in form of Excel sheet. Right now we have options to export it in PDF and XML format. But we want an another option to export it in EXCEL format. Can any one help How we can achieve this.@Ankur Baw...
I need to update a form so that a notification date field is updated to two weeks before the termination date field. The requestor sets the termination date, so I need a script to grab the termination date, subtract 14 days, and then publish the new ...
Hi All,I have a requirement to move emails to junk if sender is not in the user table in ServiceNow. I cannot use email filter as there will be more than 50 conditions I have to add.Is there any BR to check if sender is not in the sys_user table then...
Hi, How can I map a field from the Service Portal shopping cart to the field of the corresponding request record? So I went to the 'sc_cart' page and created a duplicate of the 'SC Shopping Cart' widget. In the new copy, I went to 'Angular ng-templat...
Hi,We have a requirement to create multiple RITMs from script.With the script I am able to create the RITMs but somehow the variables are not visible on those RITMs created from script.Looks like the link between RITMs and variables is missing.Please...
Hello, we are having an issue where the Service Portal Log Entries table (sp_log) is not logging the actual search terms that are searched for on the Employee Center. It shows that the search page was visited, but not the search term that was used. ...
Hi,We have a requirement to make the change request form to stay on the current page on clicking submit. Here is the code:Condition: current.canCreate()answer = current.insert();gs.include('ActionUtils');var aUtil = new ActionUtils();aUtil.postInsert...
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