Our Service Portal has a data table widget for the Change Request table. Some users create changes via a record producer in the portal.I want to redirect them to automatically be presented with the risk assessment after the creationAND/OR have the Ri...
Hey folks, I've been trying to add users to the watchlist on Inc and sc_task form based on the assignment group, but it either works on INC table or none. tried adding using task table but didn't seem to help. Tried a couple of ways through after bus...
HiI want to include attachments in email notifications.Notifications no longer include attachments when sending conditions are event-triggered.If the send condition is Record Insert, the notification includes attachments.If the sending condition is e...
Morning community, Probably a common ask but I can't find a previous post that fits the bill. We have a catalogue item that we want to restrict to just managers i.e. those who appear in the manager field of any user in the sys_user table. Any help ap...
In our PDI on Incident form the Priority field is auto populated to 5 - Planning based on impact and urgency field's value while opening the form for first time to create new Incident.I want choice values of Priority fields should be 1 - Critical, 2 ...
I need to remove acceptance criteria from the Agile board, where do I need to go? https://<instance>.service-now.com/$agile_board.do
Hi All, I'm trying to update the first reported by value to the parent field when the first reported by is not empty. using client script but the below script is not working var ticket_id = g_form.getReference('first_reported_by_task',doAlert);functi...
Below is the code which triggers event but event's state turns to ERROR, please find screenshot alsovar gr = new GlideAggregate("sysapproval_approver"); gr.addQuery("state", "requested"); gr.addAggregate("COUNT", "approver"); gr.query(); while(gr.nex...
Hi, Once the RITM is closed the REQ is not closing.RITM's having tasks or workflows are involved REQ is getting closed correctly. But the RITM's where tasks are not there REQ form is not getting closed. Help? Thanks,Vaishnavi
We are looking to try and set users 'active' field to false if they are part of a certain group. However, it appears the sys_user table cannot see the Groups related list, meaning I think we'd have to script that somehow. Done a lot of scouring and c...
ServiceNow allow token based authentication for the API access user authentication
Hi All,I have a requirement to add border as below attached screenshot in the notification can anyone, please help me in how to add borders in notification. also please tell what all needs to be done for this and how to do it.PFB screenshot for refer...
Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...
Hi Team, Which role is required to query "sys_audit" table, other than admin role. Manager required to get ITIL user all activities so he needs sys_audit table access. ThanksAshok
Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...
