Hi all. I'm an organisation that is new to ServiceNow and the ITSM product. With that in mind we are planning to go live using the Service Operations Workspace for ITSM for our L1 and L2 agents.However, I find that this workspace requires a lot of sc...
While working with "Resource Plan" table I want to send notification when the "Reduce" UI action is clicked. For which I have created a BR that triggers on end date and planned hours field changes. But the issue is that when I am accessing the value ...
I required one complex real case scenario on decision table with solution. Let me know briefly.
Hello AllWhat are the pre-requisite and key implementations we need to follow in the Service Operations Workspace? Please provide your input if someone already configured it in your instancesThanks
Hi All, I have a requirement to show Id On change of Requested for.I created a custom table u_custom_user and one field u_userid in that. I added a field in the user table name Id which is referencing to the u_custom_user. In the catalog form there a...
Hi Folks. I want to create a VTB that allows me to track all of the Incident Tasks I've assigned to a promoted Major Incident. The closest I've got to this is to create a flexible board from the Incident Task table - however, that show's everything...
Currently we have below condition on reference qualifier of "configuration Item" field: javascript:current.service_offering == '' ? 'install_status!=8' : new ServiceOfferingCI().getCi(current) I want to add a condition to omit the Service Offer...
Flow designer doesn't trigger when record is updated in change_request table. Flow trigger conditions are (created or updated) and state is new. - Flow is executing only when change record is created.- Flow is not executing when change record is upda...
After starting applciation node, just within few seconds app node is going to failed state with JVM exited while loading the application error.systemctl status snowapp-01.service● snowapp-01.service - ServiceNow Tomcat Container for snowapp-01 in /g...
Hi Fellow Devs! Can you advise me on how I can trace/track and find out what script, scheduled job, business rule or Flow changed the state of a field (install_status) on the alm_hardware table? I have checked through sys_rollback_incremental and s...
Hi Team, I want to make state field read only in RITM form. However the state field is coming from task table. How can I make task table field readonly in ritm form. Please suggest.
It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?
Hi, Is Virtual agent module is part of ServiceNow instance or do we need to activate any paid plugins.?Thanks,
With the default settings, only the requester and people with Admin privileges can cancel change requests?Can assignment groups cancel change requests?
Hi,Is service now provides trail version? If yes, how much duration it supports. Thanks,
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