Report filtering on RITM reference variables

Nick Hynes
Tera Contributor

I'm trying to create a report that is based on the variables in a RITM.  I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information.

Unfortunately, because the variable is a reference type (to the user table) it seems that you can only filter using the SysID of the records you're searching for rather than the display value.  Is there any way around this?  Ideally we want to make this an Interactive Filter.

5 REPLIES 5

Voona Rohila
Kilo Patron
Kilo Patron

Hi Nick

Can you share what have you tried/issue you are facing?

 

sample filter:(manager is referred to user table)

find_real_file.png


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Nick Hynes
Tera Contributor

Thanks Rohila

This the is the report showing the correct variablefind_real_file.png

But if I want to filter I can't search by the user name

find_real_file.png

 

Only sysid works

find_real_file.png

Ankur Bawiskar
Tera Patron
Tera Patron

@Nick Hynes 

why not use IS in the operator?

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Nick Hynes
Tera Contributor

IS is not available only Contains, Does not contain, Is empty, Is not empty

Maybe this is because the variable is a list collector allowing for multiple choices?