Report open vs closed tickets per day

[mattdouhan]

How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.

[vishal065]

Hi Matt,

You can apply the filter like opened->today and closed->today in addition to any other filter that you need to refine the result.

Regards

Vishal

[michellehavenaa]

Hi Matt,

If you want to report on the number of tickets that were opened today and also closed on the same day (same ticket opened and closed on today), you can use AND in your condition.

If you want to show the number of tickets that were opened today and the number of tickets that were closed today in the same graph you could use an OR in your condition and show it in a bar chart for example, and you could group by state:

Hope that helps!

Regards,

Michelle

[Ankit P]

Hi Matt,

You need to activate Performance Analytics Premium plugin to do this.

1. Create a bar report for Tickets Opened on Today.

2. Save it and click on the report option beside Save button.

3. Click on Multiple Dataset.

4. Configure it similarly like you will do for a bar report for Tickets Closed on Today.

5. Click on Save and then click on Update.

6. Close the Multiple Dataset window and you can see your report will show opened vs closed in the same chart.

[ryanhill]

Thanks Ankit, I will quit trying to do this (and similar reporting)!!!

I'm a little shocked a premium plugin is required to show a simple report. 😞