How to set Help text ("More Information") for a Multi row Variable set in Catalog Item? I am able to do the same at individual variable, but I wanted to set the Variable set Level. Use Case: User can add a minimum on one row to maximum of 10 rows. We...
Hi, Is there a server equivalent of g_user.hasRoleExactly gs.hasRole returns true for admin and userHasRoleExactly works only client side Regards, Sreedhar
Hi Experts, Could you please help me making the fields of Update ALL/Update selected form read only using Client script or UI policy. As we do not want user to update particular fields using bulk update functionality. Thanks in advance
I am trying to redirect users to the login page (/login.do) when their account gets locked due to too many failed login attempts. I've implemented the following script in a Business Rule that triggers after a failed login:if (gr.failed_attempts > 4) ...
How to enable @mention functionality to HTML type field on requestsed form. I created one field of HTML Type. i want @mention functionality same as servicenow community have. please refer below screenshot
Hi Community, I have a requirement where I have a 3rd party that are going to manage some of our changes.In doing so we need to lock down our instance so that they only have access to the change module, but also have the ability to create and process...
I got a requirement to triage inbound emails which doesn't have enough information for a ticket to be logged. As an example, simple one liner emails like "My Share Drive access is not working", "Please provide access to my project repository" or "For...
Hello All,We no longer want to use the HRSD module. Initially, our requirement was to uninstall the HRSD module, but since uninstalling is not possible, we have deactivated the all HRSD module. Now, we also want to hide all HRSD roles from the roles ...
Hi everyone,Wanted to get your recommendations / help in determining whether the following is possible: We have built a report that presents us with the number of Incidents logged per hour. Each hour in the report is a column; each column in divided ...
I have created a reference type of variable for a catalog item.Here are the type specifications.want to show the values of the field 'child' based on the filter conditions in the dropdown of this variable.OOB it is showing as like this in portal.when...
Hello All, We have recently move all the hardware catalog class items to new instance from old instance through update sets. Once done while we are verifying the functionality after submitting the request it shows the blank page instant of request nu...
We have created a custom field Active on the Location(cmn_location) table. It holds the value true or false.The requirement is when we access the reference field location from IM/CM/PM module, user can see the active True records, but they can rem...
How to get the rich text value and update into another multiline text
Hello, I have some doubts when it comes to OOTB behaviour for Change records where 'On hold' = true.Should I be able to cancel a change while it's on hold as per OOTB logic?SN documentation says 2 things which i find in conflict: https://www.servicen...
Hello. In looking at my categories metadata for my company's ITSM, I came across several categories where the display name has a star at the beginning. This is not causing any issues, but bugging me why I cannot figure out why that is. When I compare...