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Firt page redirection after login

Hi ,The requirement is to redirect all the users to service portal page after login . After logged in is the users have ITIL access should have option to navigate to ITIL view (that option can be added in header menu ) . Here I have tried to modify S...

Ragavi by Tera Contributor
  • 561 Views
  • 5 replies
  • 0 helpfuls

Question on decision bulider

Hi Team,  I am creating   Condition column's Based on my  two inputs(From&To - Referance data type)  both inputs contains same reference table(core_country)  based on inputs I am created one condition column (from) now I am creating second condition ...

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Resolved! Flow Designer and Catalog Tasks

Hello,I am using Flow Designer to create catalog tasks for a particular item. In the days of Workflow Studio, you could populate the catalog tasks with the relevant variables so the task's fulfiller could see the task's details. Please see the image ...

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davidsmith by Tera Expert
  • 1359 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to trigger group approvals through Business rules?

Hi Developers,      I have a Requirement to trigger Approvals when the Re-schedule fields are changed/ modified. For that i wrote a before update/insert Business rule, that runs when the Re-schedule start or Reschedule end dates are modified/changed....

Keerthana9 by Tera Contributor
  • 3663 Views
  • 4 replies
  • 1 helpfuls

Resolved! When do you use the “KCS Article” template that exists in OOTB?

When do you use the “KCS Article” template that exists in OOTB?Is this template intended for internal, specifically ServiceNow instance management users?I would like to know when to use the “KCS Article” template in OOTB, since a KCS template exists ...

Community Alums by Community Alums  
  • 662 Views
  • 1 replies
  • 1 helpfuls

Resolved! Can't see widgets in Page Designer

I noticed we were using a deprecated widget--SC Order Guide Deprecated--in our Service Portal and went in to fix it. My understanding from ServiceNow training and documentation is this should be Service Portal->Pages->[page in question]->open in Page...

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JP-ODU by Tera Guru
  • 2787 Views
  • 10 replies
  • 3 helpfuls

Approval entries with check box and approval clause

I have a catalog and which requires sequential approvals to be configured. There are 3 approvals among them that requires a approver to provide an explicit confirmation to a checkbox of Risk Acceptance.  The approval screen should show the check box ...

Issue in Outlook actionable messages(OAM) in ServiceNow

Hello All,I have installed the plugin for 'Outlook Actionable Messages'.Also I  have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears...

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Priyanka159 by Tera Contributor
  • 1549 Views
  • 1 replies
  • 0 helpfuls

On submit client script

Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...