Request Approved' stage is appearing on the stage list of the Requested Item even though RITM is still 'Waiting for Approval'.

[venkata aparna]

[Aman Kumar S]

There is known issue:

Description

There's a race condition due to performance improvements we've made in Quebec, which causes. In Quebec, the flow starts executing much quicker (< 2secs) than in Paris (<10secs).  An update to waiting_for_approval might not be taken as this is the OOB default for sc_req_item.stage.

Steps to Reproduce

Create a service catalog flow
Add an Ask For Approval
Before the Ask For Approval add a Waiting for Approval stage
Activate the flow
Navigate to Samsung Galaxy S7 Edge: http://localhost:8080/nav_to.do?uri=sc_cat_item.do?sys_id=0c61f0c510247200964f77ffeec6c499
Associate this flow with Samsung Galaxy S7 Edge
Try It
Click on the RITM

Expected: Stage is Waiting for Approval
Occasionally the stage is request_approved

Workaround

1. Adding timer 5 seconds at the beginning of the flow before the flow changes the stage to Waiting for Approval (this replicates the behavior pre-Quebec)

2. Start FlowDesigner Flow from a before business rule to an after business (see attached XML)

Please verify all changes in subprod before moving to production

Ref Link:

Waiting For Approval stage is not set by flow intermittently for Service Catalog flow and stage rema...

[venkata aparna]

I don't want to see the request approved as a stage in Flow designer itself

[Aman Kumar S]

This is an known issue which is highlighted in the KB article that I have shared.

This is irregular behavior and seen post quebec and happens unexpectedly

One more community article regarding the same issue:

https://community.servicenow.com/community?id=community_question&sys_id=4e1862881bb501101e579979b04bcb7d

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂