Hello community,
i have some RITM that is stuck in the stage waiting for approval how can i autoclose ritm stuck in this stage for 3 days.
this is the solution i am trying to implement but it's not working
in the advanced section i have added this script
(function executeRule(current, previous /*null when async*/) {
// Add your code here
// Define the 'waitingForApproval' stage value you want to target
var targetStage = 'waiting_for_approval';
// Get the current stage of the request item
var currentStage = current.stage;
// Check if the request item is in the target stage
if (currentStage == targetStage) {
// Get the requested date
var requestedDate = current.requested_date;
// Calculate the time difference in milliseconds
var currentTime = new GlideDateTime();
var timeDifference = currentTime.getNumericValue() - requestedDate.getNumericValue();
// Calculate the time difference in days
var timeDifferenceDays = timeDifference / (1000 * 60 * 60 * 24);
// Define the threshold (in days) for auto-closure (e.g., 3 days)
var autoCloseThreshold = 3;
// Check if the request item has been in the target stage for more than the threshold
if (timeDifferenceDays >= autoCloseThreshold) {
// Set the request item to closed (you can customize this part)
current.active = false;
current.state = 7;
current.closed_at = new GlideDateTime();
current.close_code = 'Closed by Business Rule';
current.close_notes = 'Auto-closed after ' + autoCloseThreshold + ' days in ' + targetStage;
// Update the request item
current.update();
}
}
})(current, previous);
