I am trying to change the short description/description on a request when it is ordered. I have a Run Script in my workflow that appears to change the short description and description of the requested item (although, I don't get the difference between a requested item and a request. Feel free to explain). I have tried to use the Set Values core, but it does not seem to change it. Any suggestions?
question about your script...where is the logic that determines which catalog item created the REQ? Wouldn't your script set the short description on all REQs to "Firewall Access Request..."?
A request can contain multiple requested items but a requested item cannot contain requests.
Consider the analogy of any e-commerce. Let's assume you ordered two items(item x& itemy) using your account in a single order.
These things were added to the cart and ordered at the same time. You will be charged for this order at once however there is a possibility that Itemx is delivered by vendor a and itemy is delivered by vendorb.
Your order of two things which you ordered together is request however itemx and item y are requested items.
