Requested for field not visible on Request Summary page

AnnaEPS
Tera Contributor

Hi experts, this is silly but I can't figure it out.

 

How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama).

 

Advanced thanks!

 

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@AnnaEPS 

see below reference 

Update Request Summary page to show Requested For user 

Navigate to the Service catalog >> My Request Filter >> and open the record for the table " Request [sc_request] " :

AnkurBawiskar_0-1756350318861.png

 

Add in the "Secondary fields to display ":

AnkurBawiskar_1-1756350318849.png

 

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ajay_Chavan
Kilo Sage
Complete Steps to Add "Requested for" to Summary Display:
1. Navigate to the Configuration:
Service Catalog > My Request Filter

2. Open the Request Table Record:
Look for "Request [sc_request]" in the list
Click to open the record

3. Add to Secondary Fields:
In the "Secondary fields to display" field, add:
requested_for

Glad I could help! If this solved your issue, please mark it as Helpful and Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Thanks, @Ajay_Chavan . The field is there by OOB. See my reply to Ankur.

AnnaEPS
Tera Contributor

Thanks @Ankur Bawiskar , I've checked and it's there by OOB. Where else should I check? Thanks!

 

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