Requirement to fetch the last two closed incident and closed the pending incidents in between mnth

[Bhagyashri Sort]

Hello

I have an requirement, that I am relating with the Incident. The Requirement is as follows.

Let's consider the caller raised an incident in Sep, oct, Nov, Dec and Jan and he closed the incident of oct and Jan. Then I want to close the incident for Nov and Dec not for Sep for the same caller.

Please help me out with the solution for this.

[Dr Atul G- LNG]

HI @Bhagyashri Sort 

You need to get a report like

Incident created and group by created 

and put condition state = not resolved & caller is XYZ

then take those incident and do the manual or background script closure.