reset MFA setup yokohoma

[patilabhilash]

this is my instance dev201572.

servicenow team please help in resetting mfa setup

[Dr Atul G- LNG]

Hi @patilabhilash 

What do you mean by "Reset MFA"? From what you're seeing, does it appear that MFA is already set up?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task...

[patilabhilash]

i dont have the verification code.i unintentionally deleted the setup account

[Dr Atul G- LNG]

Hi @patilabhilash 

Do you mean the Microsoft Authenticator app? You can try reinstalling it and see if it gives you the previous link. If not, resetting the PDI might be the only option to set everything up again.

Alternatively, as shown in the screenshot, you can try another verification method to see what error or prompt it gives.

[patilabhilash]

i was using  google Authenticator app. alternative methods are also not working.i not receiving email.