Response templates sorting/ordering

[Rocking Ravs]

How to set order of response templates in the dropdown which appears when we click on the button -Responses?

[Ivan Betev]

Hi guys,

it works here with Templated Responses application in New York, I think you can mark it as solved 🙂

[brandont]

The customization in this post works, but I would rather there be a way for this to work without customization so I've created an Idea so we can have an easier way of doing this.

Please upvote the idea so we can have a better way of doing this:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=e5032bca1b7710d06531ea89bd4b...