SNC Community,
We have an external system using the Table API to create a record on a table in ServiceNow.
How do we pass a name/string value to a reference field and have the reference field display that value?
The Reference Field values are not populating as expected. We can only have one "display" value at the dictionary level. So we are trying to figure this out. We can't have the external system send a sys_id (true database value of a reference field), and instead they have to send the name. The name being sent over is a valid value for a reference field name. Setting "Display" to true at the dictionary level works, but only one field on a table can be set to true and we have multiple reference fields with the same issue here. The values are empty. We placed a name field in the reference key field at the dictionary level and this did not work.
Here is an example of the JSON used to create the record via POST:
{"u_short_description":"Jamison - Test","u_event_id":"Test ID"}
Say that u_event_id is a reference field and the name value of a record is "Test ID". All string values work and we are only having issues with Reference fields.
