What is COALESCE explain with example
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Forum Posts
KB Article is showing on esc portal as "Record not found"
Hi All Whenever i search for knowledge article on Employee Center portal,all articles are present in the portal but when i try to open anyone of the Article it is showing as "Record not found" and in url as sys_id as undefined.But when i tried to ope...
Resolved! Copy a reference field value from one table to reference field in another table.
Hi,How can I copy the value selected in the select_the_approver variable (referencing the sys_user_grmember table) to the approver variable (referencing the sys_user table) on a ServiceNow catalog item form? The goal is to automatically populate the ...
Show only users reporting to manager selected.
Requirement : There are two fields referenced to user table Field 1 : Requested for ( manager is selected in this field ) andField 2 : What is the name of the employee ( referenced to user table ) When manager name is selected in field1 then all us...
what does mean of "Locate and select Platform User [platform.user]."
Hello Team,While doing learning course in ITSM got a question or step like "Locate and select Platform User [platform.user]."can you tell me exactly what does it mean RegardsVinod
Resolved! How to find the list of integrations present in ServiceNow
How to find the list of integrations present in ServiceNow
what is the Use of gsftSubmit , why should we use it, when use it?
Hi, Please don't copy and past WIKI information, please explain in your own words.. why should we use, ?? when ??? why??? what is the purpose i have taken this script from wiki.. what is explains here , : UI action: Reopen Incident already we hav...
Making Playbook checklist readonly in Agent workspace ServiceNow
Hello,We set up playbooks in our Agent workspace. Some of our tickets include playbook checklist which guides the agents to finish the checklist and close the ticket. But the issue we have is currently the agents can still edit/update the checklist e...
Add variables / variable editor to custom table to copy from RITM table
Hi Guys, We are creating REQ, RITM and then instead of sc_task, we created a custom table. I want to populate the variables which is appearing from RITM to custom table. I have tried number of approaches like adding the formatter etc but nothing seem...
Resolved! Populate the Data through On change client script is not working
Hello EveryoneMy below script is not populating the Data on Custom table I want to populate the KB article number on custom table which contains the field reference to sc_cat_item I have this relation available on the related list for every Catalog ...
Resolved! Service portal Reference field values in dropdown should show more than 1 columns.. How to configure this ?
Service portal Reference field values in dropdown should show more than 1 columns In ESS & Service portal on a maintain item has. Variable name: configuration item variable type: reference to cmdb_ci Requirement : To show extra fileds like field2,...
Change Management - Manual approvals
Hello, The client wants the ability to add manual approvals on state Authorize of change requests. Here are the things that I've done: 1. First approach: Add Edit button on Approvers related list I enabled the Edit button on the Approvers related lis...
Resolved! Put the same category,subcategory and CI the task to the change request (parent)
Hello, how can I assign the same category, subcategory and Configuration item from the Task catalog to a change request (parent) generated from a task (related list)?
Notification in response to incidents that are Closed
Hi all We occasionally experience issues with our clients sending us emails to ask for their CLOSED incidents to be re-opened or chasing us for updates in relation to those closed incidents. Currently, because the incidents is set to Closed they will...
NON Production Environment Booking & Reaservation Mechanism
Hello, Wanted to know if there is any process to reserve or book non prod environment for testing in Service -now ?
