Normally when any field is changed to empty value then it will show in activity section as below:Assigned to [Empty] was Bernard Laboy But in my other instance it is showing up as belowAssigned to null was Bernard Laboy ins...
I have 3 Configuration Item in my system with name as:1. Test12342. Test123. Test In Yokohama when I try to do a global search in ServiceNow by searching only 'Test' then it shows the CI with 'Test'. But now my requirement is that when I search for '...
Hi All, When the below mentioned scheduled job runs an event is triggered which triggers notification . I have made changes in the scheduled job script but the notification is getting triggered and state is coming as undefined for the change which ar...
Hi everyone,I'm working with a Record Producer where I've added an Attachment variable to allow users to upload files.However, when users upload files through this variable and submit the form, the attachments show up twice on the target record.Has a...
Hi. Im using platform analytics dashboards, and i can see for some dashboards iam getting an error message stating 'This is a migrated content block. Behavior may be different than expected.'.Can anyone help me about how to remove this error message ...
Hi I have written below 2 fix scripts which is going to update the 4 fields on RITM table for 8 lakh records fix script is working fine I have tested it in lower instance which having 30k records but I checked the prod it have 8 lakh records so am a...
Problem Statement:Recently, our team encountered an issue where some multiline text fields were not getting populated when a Standard Change Request was created using a Standard Change Template, even though the template itself had the values defined ...
Hi Team,I am unable to attach the records of table based on location in the email for the requested user in servicepath.Tried in the flow designer by adding send email action but how to attach the records of a table. please help in this regard.
Hi all,I have a question regarding how interactions management works. We are currently using call record for our Service Desk. I want to understand what the significant difference would be. Thanks,Mallika
HI All, i write a code on variable set, it's working catalog form but when i use this form under orderguide should not work on orderguide Means this code should not work on this sc_cat_item_guide table function onChange(control, oldValue, newValue, i...
While I understand that ServiceNow calculates the business duration, could someone guide me on how to have it read another way.Currently, it reads as 24 business hours = 1 day; meaning three 8 hour business days get summed up into being read as one d...
HI Team,I’ve created a UI Page that includes a reference field pointing to the User (sys_user) table, and it is being triggered via a UI Action on the Change form. The functionality works as expected in the standard platform view.However, when access...
var GetUserFullName = Class.create();GetUserFullName.prototype = Object.extendsObject(AbstractAjaxProcessor, { initialize: function() {},getFullName: function() { var user = gs.getUser(); var fullname = user.getFirstName() + " " + us...
HI Team, I have created masked variable in the catalog item but i want password (2-way encrypted) .Can anyone help me to convert the masked value to password(2- way encrypted ) using client script .this password(2- way encrypted ) i need to use in th...
Hi Team , In the change _task table , CI is the reference qualifier and advanced reference qualifier this script is written javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new ...