REST timeout

[Ravish Shetty]

Hi all,

I see timeout errors when connecting to a REST API and not sure what's going on.

We are trying to connect to Oracle Enterprise Managers REST API from ServiceNow. When I use the Postman client from my laptop, it works fine but I had to connect to my corporate VPN and use a self-signed certificate for the same. Below is the output from Postman.

When I try to connect from ServiceNow, it times out and here is the error in the ECC Queue

Below is the REST code that I am executing.

Below property is enabled in our ServiceNow instance

Thanks,

Ravish

[Ankur Bawiskar]

Hi,

You might have to increase the property

refer below links for more help

Outbound REST Web Services RESTMessageV2 and SOAPMessageV2 execute() vs executeAsync() Best Practice...

glide.rest.outbound.ecc_response.timeout system property use?

Regards
Ankur

[Ankur Bawiskar]

Hi,

try setting higher value to this property

• Property: glide.http.outbound.max_timeout
• Description: Specifies the number of seconds that RESTMessageV2 and SOAPMessageV2 APIs wait for a response from a synchronous call. The maximum value is 30 seconds.

Regards
Ankur

[Ravish Shetty]

thanks Ankur. So far i tried both and it did not work. it seems to be related to be a self signed certificate issue as the postman tool also seems to be asking for it before processing. i need to add one to the MID server. would you know what is the correct documentation for the same

is it https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/mid-server/task/add-ssl-certificates.html

or https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/general/task/t_UploadACertificateToAnInstance.html