restore an incident that has been accidentally deleted

[Edward Rosario]

"One of our helpdesk agents may have deleted a helpdesk ticket . I would like to see if it can be recovered in servicenow

[sachin_namjoshi]

Please go to deleted records module to undelete your ticket.

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/table-administration/task/t_RestoreADeletedRecordAndRef.html

Regards,

Sachin

[Nithish1]

Hello,

In Lef nav type "deleted records" enter the incident number in display value and undeleted it.

Thanks,

Nithish

[Edward Rosario]

Thanks Nithish,

Thanks for the help but when I enter the incident number in display value, all i'm getting is below.

[Nithish1 · Accepted solution]

Hi,

 If you open that record, you see the incident number in the payload and if that is the record you want to undelete then click on undelete record button below. Plz see the image for more understanding.

Follow below image and undelete a record from the list view.