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Switch to updated version of this page (recommended)

When selecting a template while creating a knowledge article, seeing a message 'Switch to updated version of this page (recommended)'. How can we make by default updated version of the template page to be used? and hence avoid the user to click on th...

learn nv by Tera Contributor
  • 418 Views
  • 1 replies
  • 2 helpfuls

How to add key as label for each value

Hi All, I want to below highlighted red colour from the each . Could you please help me how to add it.  var string="Terminations for the following employees have been processed today Rock, Joseph|157890   |Dell  |rockj@gmail.com|Tampa|Customer Suppor...

Sai_reddy by Tera Contributor
  • 174 Views
  • 1 replies
  • 0 helpfuls

Resolved! Regarding notification

Hi all, I need to populate a variable value  from the catalog item in to body of notification ,the notification is in assessment instance table i have tried using the mail script but it is showing as undefined ,the name of the variable is u_summary.M...

spectura77 by Tera Contributor
  • 313 Views
  • 2 replies
  • 1 helpfuls

Resolved! I want to hide the Update Button

I have tried this script in onload client script but controller is not entering in this script : this script is not working.  var items = $$('BUTTON').each(function(item){  alert("Step -1");        if(item.innerHTML.indexOf('Update') > -1){          ...

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Can we use multiple inbound email addresses for incidents

Not sure this is the right forum for this question... if not sorry... We are moving from ConnectWise to SNOW Fuji.In ConnectWise we have a couple different email addresses that are used for our customers to create incidents/tickets.   Used for Incomi...

tom22 by Kilo Explorer
  • 8942 Views
  • 12 replies
  • 7 helpfuls

Resolved! How to get current URL from UI action

Hi, We have a ui action in List context menu, and need to access the current URL for a requirement. Is there any OOB script to fetch the current URL in UI action. Please help.

saranyavs by Tera Expert
  • 2314 Views
  • 6 replies
  • 2 helpfuls

How can I change the Export PDF vatiables for a RITM record

Once of our manager remembers that when you Export PDF (to see the entire record) it would show the Short and Long description in the RIEM record like it does in the SCTASK records. Has there been a change with the last update?Can I modify what is di...

John H1 by Tera Guru
  • 214 Views
  • 3 replies
  • 0 helpfuls

Current Status widget not showing outages

I have exactly the same problem as in this thread, but I don't understand what the solution is:https://www.servicenow.com/community/itsm-forum/service-portal-service-status-widget-is-not-displaying-outages/td-p/484052 So if I create a Planned Outage,...

Resolved! UI Action not showing on Form Context Menu - selected in UI Action

Hello,The UI Action for Propose a Standard Change Template has the checkbox for "Form Context Menu" enabled but it's not showing up on the Form Context menu - and I really need it to.  It's repeating this behaviour in each of the DEV, TEST and PROD i...

Trish Mac by Mega Guru
  • 623 Views
  • 3 replies
  • 1 helpfuls