We have a 3rd party company that submits tickets through email. They cannot add the proper information to the ticket fields themselves instead putting all information in description, is it possible for the template to parse that information and fill ...
Hello all,I have a requirement to auto-populate an End Date, based on the value of Plan Period (30, 60, or 90 Days) and Start Date. The script below works fine, except that it does not factor the Business Calendar (holidays and weekends) into it's ca...
Hi Team I am trying to add validation for change task Planned Start and Planned End dates.Planned start and planned end should be in between Change Planned Start and Change Planned end date and planned Start Date can not be after Planned end date, si...
Hiive set up a BR to restrict the amount of Normal changes that can have the same start_time Before, update, change_request (function executeRule(current, previous /*null when async*/) { // Add your code here // Create an aggregate object ...
Hi All, I have two reference field type variables which points to same table , I need to populate the second variable ( A) based on the first variable (B) selection . How can I achieve this ? Pls help
ATF test step failing with a error message : "FAILURE: Unable to find record '7327715493eb061029503a018bba10a6' in table 'x_axai3_on_call_ocr_instances' "
How to create a test step in ATF to go back to previous OCR page , "Click on the "<" field to go back to the OCR."
Hi team, I am working on a problem management optimization project and I am curious if anyone has any RCA closure codes that are working really well that they are willing to share.Secondly, curious if anyone has implemented a Fix Task due date for an...
Hi team, I am calling script include and setting value of variable but the value is not setting, script include:var DecisionTable = Class.create();DecisionTable.prototype = Object.extendsObject(AbstractAjaxProcessor, { getRiskrating: function() { ...
Hi Guys! As the title says when users get deleted in AD the user ID in the sys_user table changes to a sys ID. I searched for this sysID but did not managed to find it in Service now and I don't have access to AD to check there. What I'm curious abou...
Good Morning I have been asked to restrict certain incident records from being viewed unless a user has a certain role. So for example if you have the role 'itil' then you can view all incidents apart specific breach incidents. However if you have th...
Hi, We have a requirement where we need to display 'opened for' field in red color or need to add vip icon to it on interaction form.I've written a onChange client script on opened for field which is working as expected when I was in fulfillment view...
HiI have a requirement to create a catalog item and flow attached to it. Now the Related RITM and SCTASK should be visible only to the SCTASK assignment group members and one more group. Other users from different groups should not be able to view th...
hi. i'm trying to determine how to determine number of approval in a REQ. what we are trying to achieve is, in requests with more than 1 approver, the ticket will auto cancel if there's no approval by approver 1 after a certain time.
I have a requirement where i need to create a variable with more information help text and help text contains " click here" .It should be redirected to the outlook when we click on the " click here" from the help text. Thanks in advance..
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