Restrict access to incident records

[Poorva Bhawsar]

Hi Community,

I have a requirement when incidents are assigned to xyz group, they should be able to edit anything on the incident record. Also, worknotes and additional comments can be modified by any person but other fields should only be editable to xyz group.

I tried acls but those are creating issues. I have also created query BR but its completely hiding the incident record if it belongs to xyz group.

What is the best way to achieve this and how?

[Poorva Bhawsar]

Yes and other users should only be able to edit worknotes and additional comments. Other fields should be read only on the form.

[Poorva Bhawsar]

Yes but i want to provide write access to the worknotes and additional comments to the end users.