Restrict Non-Admins from changing the incident states to closed from list editor

Rajeshkumar1
Kilo Expert

‎08-09-2018 05:30 AM

I create ACL for restrict the state(closed) for non admins from list, But it's restricted like state field fully restricted, I want only remove closed state in incident list, I have attached the images, Please give any script for that.

 

find_real_file.png

  • After that I impersonate as "ITIL" user, Then full state field is restricted from list editor, I want only remove "Closed" state from choice list for "Non admin" persons. Please give any solution for this

find_real_file.png

Preview file
62 KB
Preview file
51 KB
0 Helpfuls
  • 3,788 Views
14 REPLIES 14

Allen Andreas
Administrator
Administrator

‎08-09-2018 05:34 AM

Hi,

Please go to your ACL (you'll probably have to make a new one and choose Operation: list_edit:

find_real_file.png

Please mark reply as Helpful/Correct, thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
Preview file
20 KB
0 Helpfuls

Allen Andreas
Administrator
Administrator
In response to Allen Andreas

‎06-17-2019 05:43 AM

Just wanted to check-in on this and see if it helped resolve your issue.

Please mark as Helpful/Correct, if so. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
0 Helpfuls

palmen
Tera Guru

‎08-09-2018 05:36 AM

So you want to remove the Closed from the state field when in list view if you aren't an admin?

The ACL you wrote now makes it possible for admin users only to change the state from list edit if it's closed.

Rajeshkumar1
Kilo Expert
In response to palmen

‎08-09-2018 05:43 AM

okay thank you,  I want remove closed state choice in "incident list" for "itil" users, You have any idea about that, How to do that? Any script for that?

0 Helpfuls