Restricting Problem Ticket Creation

bharris
Tera Contributor

‎06-01-2023 11:42 AM - edited ‎06-01-2023 11:56 AM

Is there a way to restrict who has access to create/open problem tickets either on their own or from incidents?  We would like to lock it down to only the Operations team and specific users.  We are having individuals open Problems that are not actually problems and would like to lock it down.

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Harshal Aditya
Mega Sage
Mega Sage

‎06-01-2023 06:08 PM

Hi @bharris ,

 

I think to achieve the same you would need to create/update "create" ACL 

 

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

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