Restriction to users from accessing Service Portal

[KARAN24]

Hi Team,

We need to block a certain country users from accessing the Service Portal,and also the Case Management.How can we achieve this.

Thanks,

Karan

[Community Alums]

Hi Karan,

You can use portal redirection if a user doesn't have a particular role. Refer below thread

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949...

You can also use user criteria to restrict :

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/concept/us...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[ShubhamGarg]

Hi Karan,

You ca refer this page to get all possible solutions -

Limit access to a Service Portal page - Now Platform - Question - ServiceNow Community

Let me know if issue still persists.

Mark this answer as helpful if it helps in unblocking things.

Regards.

Shubham