Retire a knowledge article if it is in pending retirement state for more than 60 days. Any help?

[sukhsagar_jais1]

I am writing a scheduled job for this which would retire a knowledge article, if it is in 'penidng retirement' state for more than 60 days. Any help would be appreciated.

[Goran WitchDoc]

Hi,

I'm kind of curious here. If you have articles in "pending retirement" there is probably a approval sitting there waiting for someone to act on it. If someone hasn't done that in 60 days, isn't this a organisational problem instead. This shouldn't be solved through ServiceNow but through the culture and process outside of ServiceNow.

Or is there any other requirements for this to happen?

//Göran

[sukhsagar_jais1]

Hi Goran,

This is to be set in case no action is taken upon the approvals to discard the outdated knowledge articles. I agree that it is a organizational concern, but we are asked to help on this.

Regards,

Sukh

[Goran WitchDoc]

Depending on the amount, but a quick scheduled job which sets auto approve on the pending articles that is older than 60 days. And let that run, lets say once a day or something.

You can also change the valid to date to be older than "today" then the articles won't be searchable. But if anyone still has the link to it, they will se it.

//Göran

[Kalaiarasan Pus]

I kind of agree with Goran here.

Do you already have something additional setup for sending approval reminders? If yes, can't you use the same kind of script and extend it for retirement? If no, why not add something for sending a reminder first?