Reverse Proxy

[phillipf1]

Our customer would like to name their instances based on their own conventions.

The standard is however instancename.service-now.com

From what I understand cutomers can setup a reverse proxy infrastructure that will redirect traffic to the applicable instance.

Does anybody have detailed instructions on how you would setup a reverse proxy? What are the pros and cons associated with such a setup?

Thanks

Phillip

[tony_fugere]

I do not have instructions on the Reverse Proxy setup, but I know it is possible.

However, you can setup a web server to redirect users with a simple HTTP 302 redirect. User experience:

1. User types https://helpdesk.mycustomer.com into their browser
2. helpdesk.mycustomer.com's web server redirects the user to https://mycustomer.servicenow.com
3. User will see https://mycustomer.servicenow.com in their browser, but were able to start from the preferred URL.
4. 
   This is by far the easiest option to implement if the customer can deal with that. They would have to host the web server that serves helpdesk.mycustomer.com, too.
   

[richard_selby]

There's an example (in Apache) of how to alter the URL with Reverse Proxy on this thread

https://community.servicenow.com/thread/151404