ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Solution for copy attachment in Flow designer

"I just copied the attachment from the Service Request table to the Data Source table using Flow Designer. If this is helpful, please accept it as the solution for copying attachments. Thank you!" "In the Catalog Item, select the Data Source record a...

rajibosss11 by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

Catalog Item Workflows Not Triggering When Submitted via Order Guide

Hello everyone, I’m encountering an issue in my ServiceNow instance involving an Order Guide and the workflows attached to the catalog items within it. What I Have: An Order Guide that drives its own workflow successfully when submitted.Several catal...

Nipan1 by Tera Contributor
  • 294 Views
  • 2 replies
  • 0 helpfuls

How to enable details for approver on esc portal

How to show details for the approver when he is in esc portal and click on "My Task". he can see the details in SP portal but not in esc portal. User has the "approver_user" role.i want like the belowThe request for approval is created using simple c...

indrasengupta_0-1719487935517.png indrasengupta_1-1719488003803.png

Redirect users from SOW global search UI to classic UI

Hi Team, We would like to redirect users who are searching in SOW view of global search from SOW view to classic view. Let me know how we can achieve this.   Even if they are searching in SOW view as well, they should redirect to classic view. Thanks...

Suresh1_0-1755402579015.png Suresh1_1-1755402627161.png
Suresh1 by Tera Guru
  • 921 Views
  • 3 replies
  • 1 helpfuls

Resolved! Fix script

ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using

DeveloperG by Tera Contributor
  • 1309 Views
  • 5 replies
  • 1 helpfuls

Who Owns Your Major Incidents?

We are in the planning stage of implementing Major Incident and are curious to know who owns your major incidents? When you promote/create a MI, does your MIM team own the MI through the life of it, or do you reassign it to a resolving group? If your...

dpittard by Tera Contributor
  • 1515 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL Security Testing

Hi Community, I have a servicenow instance where I have been tasks with implementing new ACLs to segregate data. I have a requirement to security test these ACLs. Some of the team have suggested that a pen test will cover this but I am not sure, in m...

AnthonyMull by Tera Contributor
  • 810 Views
  • 3 replies
  • 2 helpfuls

Resolved! Show workflow stage as a variable in RITM form

I'd like to show the stages of a requested item on the RITM. Since I only want this to only show for this particular catalog item, I created a variable "item_stage". Whenever the stage changes, I want the RITM variable to be updated. What I tried to ...

find_real_file.png find_real_file.png
Marc_See by Giga Contributor
  • 3677 Views
  • 14 replies
  • 2 helpfuls

How to relate Server to Rack

Hi. We are populating our CMDB from a scripted rest api (not using discovery) utilizing the InR in said rest api. We are in the process of pushing our Servers into the CMDB, and we have a problem since we would like to create a relation to an existin...

How to change the default source code in the html boxes

We would like to change the default source code in our html boxes from unordered lists and ordered lists having a style tag that sets the position to "inside".This is the default now: <ul style="list-style-position: inside;"></ul> and <ol style="list...

Hollydayray by Tera Contributor
  • 432 Views
  • 3 replies
  • 0 helpfuls