We have configured our own SMTP server, notificacion@favorita.com, from which ServiceNow emails are sent. When a user replies to this mailbox, the emails do not reach the ServiceNow instance, but they do reach the notificacion@favorita.com mailbox. H...
I am facing inconsistent error messages in the sys_report_template table—while creating a report I see a save error, and while editing it shows “Unknown error.” I tried customizing messages in sys_ui_message (Application = Reporting) and also impleme...
I am facing inconsistent error messages in the sys_report_template table—while creating a report I see a save error, and while editing it shows “Unknown error.” I tried customizing messages in sys_ui_message (Application = Reporting) and also impleme...
Hi All,Need a help please. Iam trying to change the fields in the new template creation popup in the change management. Once change is opened, in the template bar, click on + sign and a new template creation form appears and it will have default fiel...
Hello , In Service Operations Workspace, for a resolved Major Incident, there is an OOB button called “Mark Published” available under the Post Incident Report section. However, the same button is not visible in the native platform form view for the ...
Hello Team , Integration Tracking by Project (PRJ) We are looking for a way to track the number of integrations developed within a given Project (PRJ) along with the details. Currently, we do not have visibility into this at the project level. Could ...
I have used 2 endpoints for this.1. Schedule dates (GET) - I use CI's sys id and give a duration_in_seconds = 1800. It gives me a worker sys ID here.2. Worker (GET) - I paste the worker's sys ID. Here it gives an info message in servicenow REST API e...
Hi , I have configured Datadog to servicenow integration following this document https://docs.datadoghq.com/integrations/servicenow/?tab=itomitsmintegration I am able to get incidents from data dog pushed into servicenow ,but as per document State c...
HI All , Am trying to integrate datadog with service now by following this article here >>>https://docs.datadoghq.com/integrations/servicenow/<<< however it asks to upload the XML file to service now but when i tried , servicenow accepts only xls ...
Hello Everyone,I want to become highly proficient in ServiceNow scripting and improve my real-time problem-solving skills.Can anyone share scripting scenarios/questions that are actually used in real projects?I’m mainly looking for scenarios related ...
Hello @all ,In incident form when we click on create request it is redirecting to old catalog, we have to change and have to redirect it to Home>All catalog same as it is works in Service operation workspace inciden form OOb convert to request ui act...
Hi everyone, Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:Planned start date (start_date)Planned end date (end_date)Configuration Item (cmdb_ci)I would like to know if it's possible t...
We want to configure our Assignment Rules and SLAs based on the Project. Although we have a Project variable available on the frontend catalog form, we are unable to identify any dedicated field at the SCTASK/Incident level where this Project informa...
Hi Everyone,I am learning GlideAjax in ServiceNow and trying to auto-populate Caller Phone Number on the Incident form.Scenario:When Caller is selected, I want to fetch the caller's mobile phone number from the sys_user table and populate it into a c...
Hi Everyone,i want to extract report incident which was created last 3 month in between time 18.30 pst to 3.30 pst in servicenow.please help me on this