Hi,We are currently facing an issue where the system is not sending notification emails to agents when a user adds comments via email reply, even though the comment is successfully getting updated on the ticket.To address this, I have implemented the...
Hello,Since the Workflow is getting deprecated , we want to switch to Flow Designer. we will need to evaluate those processes, develop the key points contained in each Workflow and transition them to Flow Designer. This Story is specifically for the ...
Hello Everyone, I have one requirement to automate to add the groups the user.i have catalog item having the variable Required Groups and type is Multiline text and having Model Person variable and it is reference type connected to Sys User table, Mo...
I have a flow that will go out and check accountexpiry on accounts that are synced from our AD. I want this to generate an approval and task based on that approval/reject. All this works fine but if there is more than 1 look up record(s) it will gene...
Is there any to apply restriction on email address to send emails to users. let me know from where this message is coming so that we can modify in configuration and apply condition.Thank you
Hello, I need to create ATFs for the OOTB Record Producer "Log a complaint".Inside of it, there is the variable "Complaint Type" with a dropdown of 2 choices (Product or Location).If you choose Product, a new field appears in which you need to select...
var BlackoutCheckAJAX = Class.create();BlackoutCheckAJAX.prototype = Object.extendsObject(AbstractAjaxProcessor, { checkBlackout: function() { var date = this.getParameter('sysparm_date'); if (!date) { return ''; } ...
We have a requirement like we need to show users the KB artciles that are present in Microsoft support side.we can create those but its better to enable our search to show KB articles in Microsoft support side.Any ideas? How to do this.
The user is requesting a calendar view based on the user’s language preference. Currently, the calendar is displaying content in German.During testing, my profile language is set to English, but in the calendar view, all meeting subjects are still ap...
Hello All, Im facing some issues with list collector variable and getting some error : "Error MessageInformation could not be downloaded from the server because the transaction was canceledTransaction time: 15,565msReason: maximum execution time exce...
Users with knowledge role who has contribute access are not able to see the articles after they created a new article and saved it. when it is in draft state they are getting this error in the below attachment. Any help would be greatly appreciated....
Hello @Everyone need help on below requirement Ive requirement when approvals are rejected in authorize state the state transtioned to new state also planned scheduled dates are also changes automatically(which triggered from workflow script)based on...
Hi everyone, I’m working on a Service Catalog item (e.g., “Software License Request”) where the user enters a license number. My requirement is to: * Check in real-time if the entered license number already exists in the system (e.g., in sc_req_item ...
Since upgrading to Australia we are no longer able to create users in AD, via our custom AD script. We are getting this error: The server is unwilling to process the request. We are able to use the user lookup still. Is there a change to the passwor...
Hi, I have issue, so in the OOB, when request is created, One RITM is also created simultaneously . In my case i have list of approvals in Request, I want to create the RITM, once all the approval in the request is approved. Now to pause the OOB feat...