Hi Community,I need to create reports for PSC‑related Incidents that are resolved by the DCC team, based on the time the incident was created.Business Hours:7:00 AM – 4:30 PM (ET)Reports required:Monthly report for incidents created during PSC Busine...
Hi everyone,I’m working on an OAuth-based integration where ServiceNow is acting as the inbound system (Scripted REST API provider), and an external client (e.g., Postman or another system) consumes the API.Current flow:ServiceNow provides client_id ...
//last 3 latest updated incidentvar gr=new GlideRecord('incident');gr.orderByDesc('sys_updated_on');gr.setLimit(3)gr.query();while(gr.next()){ gs.print(gr.number);}// incident group by with assignment groupvar gr=new GlideAggregate('incident');gr....
Good Morning Everyone, I am trying to implement a specific solution at my organization. We are trying to ensure that users are unable to download data from ServiceNow instances on to their personal devices. How would I go about implementing this? Thi...
Hi Team, The selected problem is inactive and problem creation date/time is earlier than the incident creation date/time, then motif the user with this message <info message>”the problem is already closed and cannot be reopened ”1. xyz2.abc<info e...
Hello @Everyone,I was working on a requirement where I need to trigger a notification to the agent working on a record (INC or RITM). When a reply is received from the end user, the agent should be notified that there is a new response on that partic...
Hi can someone please help me on how can i show the ui page functionality on the agent workspace on click of the UI action. Currently its working on Native UI to mark attachments as internal(u_internal on sys_attachment table) and vice versa. Same fu...
Good Afternoon Everyone, I have a question that I am unable to obtain an answer to. I currently have a user at my organization who would like to add a specific catalog item variable to lists in Service Operations Workspace? Is this functionality that...
Good Morning Everyone, I am currently trying to solve the following issue. I have two separate variables for a catalog item: Variable A, which is a Lookup Select Box, and Variable B, which is a List Collector. Both of these tables are referencing the...
Hello SN Community, We recently upgraded to Zurich version this past weekend and I'm noticing that some RITM (not all) are not allowing the "Preview this record" action. The (i) icon is there but nothing happens when you click it. Also, some (not a...
We are planning to implement Data Archiving in ServiceNow and had a question regarding RaptorDB.Is it necessary to have RaptorDB in order to use Data Archiving effectively, or can archiving be implemented independently on the standard ServiceNow data...
HI All I know and have enabled KB check box when ticked and once incident is closed it creates a draft KB however how can I customize the kb so that it picks up current template we have for creating any new article ? or at least some fields which w...
After applying the filter conditions for the Certification Filter, I can only see 69 records instead of 123.I have not deleted anything.Does anyone have any ideas on how to fix this?As a result, only 69 CIs are returned. Would it be a good idea to te...
Sometime within the last week or two, something has happened/changed to where after an incident is created & submitted, you can not change or add a configuration item as the reference list appears empty. When a ticket is generated via inbound email a...
Hi All, We are trying to implement Notify with Twilio, as part of this we have installed both Notify and Twilio direct driver plugins. Now I am trying to call a number and relay a message. I have explored multiple things but unable to combine them -1...