Hi Community,On the native ServiceNow table sys_atf_test_result (Test Results), non-admin users with the itil role can see the Manage Attachments link on the form header and can download attachments individually using the [download] link next to each...
We have configured the SLA to be reattached everytime it reopens but from the ticket created date not the date it was reopened leading to a breach SLA most of the time and it reattaches to the ticket, leading to multiple SLAs on a ticket which cause ...
I am creating AFT for one the catalog item. So, I need to Validate catalog variables. Use Case: When I select request type is something then only should show fields related to that. Remaining all should be hidden. Foe this I am using Variable state v...
How to pull all related field values of "Requested Item Summary" of a sysapproval_approver record to a notification body using Email template in Servicenow?Please see attached and advise if you've any idea!?
Hi!Lately we have in our enviroment noticed that KB version records for Published versions (in the table kb_version) is being updated by System Administrator (admin). It looks like there is some script/job doing that Since it happens for several duri...
Hi Team, We have three variables in MRVS, lets say MVar1 , MVar2, MVar3. And one reference variables outside MRVS, lets say Var4.Based on the value in reference field Var4, we have to populate value in MVar2 and MVar3.What I did is, I have created on...
Is there any easy way to attach a large number of CIs to the affected CI list of a change request? We have a long list of CIs to attach to a change request and don't want to enter each CI manually from the affected CI list, would prefer an import fun...
FAILURE: Could not add user to group 'ABC_XXXX' while creating user with id '2e2a8a2c3b528710d078368c24e45aed'Group is active and Impersonate user checked
Hi everyone,We created new categories in our Knowledge Base and moved articles into them. After that, we deactivated the old categories.But the articles that were in those old categories did not deactivate — they’re still active/published. This ended...
1)Restrict the incident resolution if any incident task is in progressIf user try to resolve the incident system should validate all incident task should be closedIf any incident task is in in progress state restrict the incident to resolvedDisplay E...
Hello Team,I have a Personal Developer Instance (PDI).Issue:- I am logged in as admin.- The Change Request plugin (com.snc.change_request) is installed.- Change Management plugins are installed.- I can access the Change Request table using:https://de...
Hi everyone,I'm performing an assessment of an Incident/Problem Management implementation and I'm trying to understand the impact of a customized Problem state model compared to the standard ServiceNow state model.Current SituationReviewing the OOTB ...
Hi All,I'm working on a requirement where Normal Change Requests need to be automatically reverted from Assess to New if they miss the CAB submission deadline.To achieve this, I created a scheduled job that runs every Saturday. It identifies eligible...
Good afternoon,We have recently moved from JIRA Server to JIRA Cloud and I'm rebuilding our old integration to work with the JIRA Cloud setup.I followed all the instructions to the letter and succeeded in getting my OAuth token from JIRA. So far so g...
We would like to understand how to retrieve transaction-level details for Integration Hub license consumption in ServiceNow. Specifically, we need a report that shows:The total number of API requests made.The number of Integration Hub transactions/to...