My approvals service portal
In service portal, under my approvals view all approvals, when previous and next button is clicked i get a message as {0} has been rejected. #serviceportal
Forum Posts
How to hide New button on Related List in workspace
I tried multiple community solutions, but they did not work for me. I need to disable the New button for two related lists on the Incident record in Workspace:Child IncidentChange RequestsFor the Child Incident related list, I went to the sys_declara...
Image in the Service Portal getting truncated
Hi Community!When a user pasted an image in the additional comments section and save it, the image is getting truncated/stuck. We are not getting the scroll bar to scroll vertically or horizontally as per the need. With this issue, user is not able t...
Retire: Build a proof of concept to identify what the portal page needs from the back end to display
Hi Everyone,Below is the requirement: story: Retire: Build a proof of concept to identify what the portal page needs from the back end to display -Define a sample of what the data looks like the script include needs to pass to the portal page -Explai...
How to hide new button in SOW for incident
Hi,I have a requirement in Service Operations Workspace (SOW) to hide the New button from the Child Incidents related records list when the parent Incident is in the Resolved or Closed state. I located the Declarative Action Assignment record for the...
Flow trigger timezone if the flow is running daily
We have a flow that runs daily at 23:55 and updates a record if date on record is same.Now, the date on record for an e.g. is 2026-02-02 12:47 PST the flow executed on 2026-02-01 and updated the record. Flow properties says run as user who initates t...
Whatever is written in additional comments user not receiving in email
So My Client is saying Whatever he is writing in Additional comments (Customer visible) in SC_Task, User is not receiving it via. email.Now as far as I know, it should be OOB feature where whatever we write in Additional comment should go to user via...
email triggering: event triggering but email not triggering: Flow designer
Hello Family,Currently iam working on a requirement where I need to trigger an email when there are 3 continuos same status on our custom table and same error message.I have done it through subflow triggering event, passing input via async business r...
Hide "New" and "Add" buttons on the Child Incidents related list in Service Operations Workspace
Hi, How can I hide the "New" and "Add" buttons from the Child Incidents related list in Service Operations Workspace when the parent Incident is in the Resolved state? I am using Service Operations Workspace and have a Child Incidents related list on...
Inbound action to get attachment from email.
Hi Team,I have a requirement to get excel file from received email, and attach it to the data source , the mail will be sent every Monday, before this I need to delete the existing attachment. Below is the script I got from community, I wanted to kno...
REST API payload query
Hello All,Currently our client is expecting the "Telecommunications Network inventory (TNI)" implementations,Can you please tell me the "standard payload" which will be used for the below tables,TMF639 API related generic payload example, which can c...
Choice option on data type
I wanted to add filter option : 1 business day, 3 business days, 2 business days, In which module i can add them or this is possible
Variable to be visible only in 1 task
Hello All, I have a requirement to show 2 variables in task level but not on RITM and Form level.For this I have made the variables as Global True and written a UI policy to hide these on form and RITM level.So this works well and these are visible o...
Linking similar incidents to a Problem/creating a Problem record
Hi all, I am working on a ServiceNow ITSM project where one of the requirements is Automated Root Cause Analysis.The requirement is to identify recurring incident patterns and automatically link related incidents to a Problem record.Business Scenario...
Unable to Change Normal Change to Emergency Change ("Change model presets cannot be modified")
Hi Team,I have a requirement where a scheduled job identifies Normal Change Requests that are still in the Assess state but have missed their CAB approval window. The job automatically reverts such changes back to the New state.After the change is r...
