Risk Assessment related link not displaying

Daniel O_Connor
Kilo Guru

Wondering if anyone can help me out. I've been looking into Risk Assessments and how they work (method for using a questionnaire to then generate a risk score) 

I've setup a Risk assessment as per documentation, but I can't seem to understand how and when it displays for use. Obviously confusing since as part of the setup you define the conditions. Experience so far as I cannot see the related link anywhere, and then randomly it just appears on a Change I don't expect it to. 

Below is how I have the conditions set on the assessment

find_real_file.png

Above this condition set, it's telling me only one record is found matching this condition. But even going to that record, the related link does not appear.

I'm not going crazy here right? That condition set should trigger against any Change where Category is Service, and State is one of New,Assess or authorise, and Active is True. 

7 REPLIES 7

The issue is resolved? 

 

 

regards

Harshal Nirmal 

Daniel O_Connor
Kilo Guru

Further more this morning I log into my dev instance (no changes) and now the conditional preview is showing 103 records matching the condition, last night it was 1.

 

But when I click on the matching records, still only returns 1 record.

find_real_file.png

OK think I figured out the problem.

Risk Assessment rules use associated metric categories, which are related to the Risk Assessment record, but not inherent.

The Metric category(bank of questions) had a slightly different set of conditions, so there was obviously conflict there.

I removed the conditions from the metric category, so the only set of conditions are on the Risk Assessment itself, and this is now working I 'believe' as expected.