RITM not created from Request

[gowdash]

Hi,

In one of our cases, a request has been created but no RITM. We searched all the possible reasons with no luck.

Please suggest why this issue happens and where to check to find the root cause? Thanks

[Ankur Bawiskar]

Hi,

Is this happening for only 1 RITM or for all?

Regards

Ankur

[gowdash]

Hi Ankur,

It is happening for a particular catalog item and a particular user. For the other users it is working fine.

[Ankur Bawiskar]

Hi,

So this might be because of some create ACL on ritm table or before insert business rule. can you check that?

Regards

Ankur