RITM Notifications not triggering

Lal Valecha · ‎08-01-2022

Hello,
I'm trying to create and send a notification on the following condition on the Requested Item/RITM form,

Condition - Send a notification after approval of the delivery of the ticket / Accepting delivery

My notification configurations,

1.

2.

3.

I can get other notifications on the same form but do not get notifications with the above condition.

Any suggestions/help/ideas are most welcome.

Thanks and Regards,

Lal Valecha

Lal Valecha · ‎08-02-2022

Hello,

I got the answer..

Triggering the notification from event:
- create new event in Event Registery
- in UI Action "Accept Delivery" add gs.eventQueue('name_of_your_event',current); in the script.
- change the "Send when" to "Event is fired" and select your event in "Event name".

Thanks for support.

Regards,
Lal V.

View solution in original post

Martin Ivanov · ‎08-01-2022

Try with the State field instead of the status.

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Lal Valecha · ‎08-01-2022

Hi Martin,

I cannot get any 'state' option under the dropdown.

Kieran Anson · ‎08-01-2022

Hi Lal,

I assume the UI action just modifies your custom Status field (Status is not OOB on sc_req_item table)? Can you verify that the user record you're using for the requested by has notifications enabled

Lal Valecha · ‎08-01-2022

Hello Kieran,
Yes, the user record I'm using for the requested by has notifications enabled because that user can receive other notifications on the same form such as Ticket Delivered, Ticket In progress.

Thanks and Regards,

Lal.