Resolved! ACLs for the same fields
What happens if there are two ACLs for the same field or table, for the same roles, but one allowing access and another denying?
Forum Posts
Resolved! How to create an access control for a table and fields
Hello !I need to define access control to some fields in the table Read to all records : ITIL e ITIL_ADMINUpdate all records: ITIL e ITIL_ADMINDelete : 'no one'and.... fieldsFor example : i have a field named Minimum to define read to ITIL_admina f...
Dragon Naturally Speaking (Voice Recognition Technology)
Does ServiceNow support Dragon Naturally Speaking? If so, which version works best - Home, Premium or Professional?Thanks!!Beth
Resolved! UI policy not working with option of "none" on select box
I created a UI policy to hide a variable on the catalog item and RITM, but not the TASK generated. However, its not working when I add the option to include the dropdown of "None" on the varaible. What is the problem here?
Resolved! Modifying the existing SLAs
Hi All,As per our requirement we need to change the already existing SLAs .I have few questions regarding thisFor the existing incidents on which the initially configured SLA got triggered, will that work, or the one we modified will work on the exis...
ssh.connect returns The message store has reached EOF
When I call ssh.connect to try and send a file to an SFTP server I get an exception of "The message store has reached EOF".Unable to find any help with this issue.I have an export set scheduled job that creates the file properly then I am executing a...
Resolved! Incident Tasking - Extend Incident or Task Table?
I am going to be making an Incident Task table to use as an extension of Incident. I am trying to figure out if I should extend the Task table or Incident Table. Any idea what would be the advantage of doing either. I'll be setting up the on call rul...
filter_group role and filter sharing
Hi All,My customer wants to permit all users (include user with no role) to share their filters.By default, to have this ability, you should have the role filter_group.So I had a look to ACLs on sys_filter table but it seems it not set there. I did n...
Stop SLA
Hi All,When an Incident ticket is created, the SLA starts and when we change the state to in progress the SLA pauses.So basically, I need to create a new state called Pending schedule. When I change the status of the ticket to Pending schedule and me...
how to force a group of user with same role to see a cut down view of the a form
Hi SNC,I created a table, and on top of the table, I created a simple view, and I would like a group of users who has a same role are using this simple view as default view when the form is opened.How do i do it? I've read below link, it seems that I...
Is it possible to use scratchpad in script include and access that in catalog client script?
Hi All,I have a scenario where I need to save a value in g_scratchpad in script include. and use that in a onLoad catalog client script to see if the scratchpad has any values?I am getting a browser error that g_scratchpad is not defined..Regards,Mad...
Resolved! Catalog item name in subject line of email notification
Can we display the "catalog item name" in the subject line of approval email notification.Ex: The subject line sent to an approver should be " Requested Item RITMXXXXXXX Approval Request for Catalog_item_name". Can someone help me.Thanks,Bargavi
how to add timezone in standard way
i have added some timezones to SYS_USER table but they are not working properlyby default system has some timezones and UTC-5 US/Eastern Time is one of them this is working fine but i added UTC+530 India Time, and that is not working . can you plz le...
Resolved! script to make CI Relationship unique
Hello Friends,I am trying to load CI Relationship records to cmdb_ci_rel table. I do want to load duplicate records. The Parent, Type, Child combination should be uniqueIf any record that is coming from import set which already exist in the target ...
