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Forum Posts

Communication to requestors

I'm looking for some input on how best to communicate with users after they submit a request via the Service Catalogue. Incidents are very straight forward, there is one record. There are three records created when a request is submitted:REQRITMTASKS...

Community Alums by Community Alums  
  • 2972 Views
  • 3 replies
  • 1 helpfuls

users not having access to managed documents

I have installed the Managed Documents plug in and created a document as a test.   However, no one else outside of me with sys admin rights, can see this module or access the documents.   I have looked through the WIKI and other community questions/a...

terrieb by Tera Guru
  • 1473 Views
  • 1 replies
  • 0 helpfuls

Resolved! Allow user to only view contracts and attached managed documents

I have been entering in every contract we locate into the Contract Management section of ServiceNow and attaching electronic copies of all related documents to each contract utilizing the Managed Documents module.   How do we give a user the ability ...

buckhill2 by Giga Contributor
  • 5161 Views
  • 1 replies
  • 0 helpfuls

Resolved! duplicate change request being created

Hello Community,I was wondering if anyone on here would know why this situation would occur.   It seems that a user has created two Change Requests.The odd part is they both have the same UID and I thought that ServiceNow would never created the same...

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Resolved! Best way to handle software subscriptions?

We have many licenses that are subscription based. What is the best way to enter these into the system? I want to enter a record into the Software license asset table so that I can keep track of all the licenses centrally. Then I would enter a contra...

loberle by Tera Expert
  • 4126 Views
  • 6 replies
  • 6 helpfuls

Resolved! CMDB Hardware Product Model NAME missing in some cases

Hello,I have set up imports to our CMDB tables from both SCCM and Casper.There is an issue with the model import. The the model "name" is not importing properly. In most cases, it works fine, but sometimes the "name" field is not importing, even thou...

Katie A by Mega Guru
  • 2197 Views
  • 2 replies
  • 1 helpfuls

Can update sets have duplicate updates?

When I am working with update sets I am seeing, what appear to be duplicate updates. Please see the example image below. Why are there 2 INSERT_OR_UPDATE catalog variable set changes to "Application.New Contractor Access Request".Being a newer admini...

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will_smith by Mega Guru
  • 3300 Views
  • 4 replies
  • 1 helpfuls

Resolved! Mandatory work notes not saving

I'm working in a dev instance (Fuji) and I've created a new application that extends the task table...Within it, I've created a UI Policy that states, if field X is true, then make work notes mandatory...so, when I was testing, the notes became manda...

demo instances

does the demo instances of service-now changed their password and username? because I cannot anymore log in using the "admin" username and password. I'm using the instances in my service-now connector task

gil3 by Kilo Explorer
  • 2914 Views
  • 4 replies
  • 2 helpfuls