Resolved! Remove Duplicate Approvers
I noticed an issue within Change where Approver Names are repeated 2x's Anyone know why this is happening and how to correct it?
Forum Posts
concurrent licence counting
How can we count concurrent licence number/usage of a software using the Software AsseT Mgmt ???We are using the Geneva version
CMDB setup
Hello everyone. I am looking for some opinions in setting up a CMDB. Is there anyone that is sticking to more of the out of box Service-Now configuration? Is there anyone that has experienced a custom CMDB where you have created from scratch?We are l...
Create calculated field in servicenow
Hi folks,Just wondering if anyone can help with a calculated fields in ServiceNow, In RDBMS system we can create alias fields to achieve this (e.g birthday time = getTime(dob)) , whereas in ServiceNow is there a feature to create a virtual field ...
Vmware Servers in CMDB
We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...
Running a Report with Asset state and substate and CI status
I am looking for a simple report for Asset column State and Substate and CI column Status. Reporting structure in for SL has a table structure for Asset and table structure CI. I am assuming that both CI and the Asset both in a table of higher hierar...
How to convert string to US/Eastern TimeZone
Hi,Is there any script for converting string value to EST timezone?We have source Field coming as string value say "1899-12-31 02:03:00"It should be converted to time field(target) in EST .Please Suggest.Thanks in Advance
Parent Child SLA schedule - for Major Incidents
Hi all, your thoughts on the below scenario would help - When i child multiple Incidents to a Parent Incident which has a severity 1, what should be the severity of all the child Incidents will they all be Sev 1 or should they be at a lower severity ...
Resolved! glideAggregate Sum not populating field
I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...
Assignment group filter to see new incidents in Queue
Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...
Resolved! Performing updates to multiple incidents - making field mandatory
Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...
Edit Form Layout not working
Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...
How do you keep your public holiday schedules up-to-date?
The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...
Who owns ServiceNow tool in organization
As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...
how can we find incident numbers assigned to a change request number?
I need to make a report which contains all the incidents assigned to that change request.What filters and which table i need to select in order to find that,please suggest me as i am not finding the number of incidents?
