RITM Notifications not triggering

[Lal Valecha]

Hello, 
I'm trying to create and send a notification on the following condition on the Requested Item/RITM form, 

Condition - Send a notification after approval of the delivery of the ticket / Accepting delivery 

My notification configurations, 

1.

2.

3.

I can get other notifications on the same form but do not get notifications with the above condition.

Any suggestions/help/ideas are most welcome.

Thanks and Regards, 

Lal Valecha

[MrMuhammad]

Hi Lal,

When you are hitting Accept Delivery i assume its changing the status to Delivery. If so then the condition shouldn't be as below?

Status [is] Delivery

If my assumption is not correct then can you please elaborate when you click Accept delivery how state transitions? What's the old and new state?

Please mark this helpful/correct, if applicable.

Regards,

Muhammad

[Lal Valecha]

Hello Muhammad, 

When I click on Accept Delivery, 
It goes from Delivered to Closed state.

So, I wrote the condition as in image 1. 

Then, Old state - Delivered

         New state - Closed.

Regards, 
Lal

[MrMuhammad]

Cool. For testing purposes can you please apply the condition as:

Status [is] Closed

Remove the other conditions

[Lal Valecha]

I tried that, but it didn't come with this condition too.

Regards, 
Lal

[MrMuhammad]

Have you tried any other simpler conditions? If it doesn't trigger at all regardless of the conditions then definitely something fishy with the email recipient. May be try with some other recipient for testing.