RITM 'opened by' field not populating when request is triggered through script

[S_53]

Hi all,

I have a script include to trigger a catalog request based on some conditions. Everything is working fine(request is triggered, variables are set etc.) but the 'opened by' on the RITM is setting as blank.

Any thoughts on how to set RITM field from a script?

Hard coded solution is also fine, as I can set the sys ID of the user (as it is the same user always)

I tried below 3 scenarios but no luck

1. cart.setValue("opened_by", "SYS_ID OF USER");

2. item.setValue("opened_by", "SYS_ID OF USER");

3. var rc = cart.placeOrder();

rc.opened_by = "SYS_ID OF USER";

Thanks in advance!

[SanjivMeher]

Can you post the whole script? Are you using a scheduler to run this script?

[sachin_namjoshi]

Please use use below sample code

var cart = new global.Cart(gs.generateGUID());
var item = cart.addItem('30db7eb84fd95740dc984da28110c7af');
cart.setVariable(item,'requested_for',current.caller);
var rc = cart.placeOrder();

Regards,

Sachin

[Community Alums]

'requested_for' technically isn't a variable on the catalog item, so  you can't use that method to set the variable. You can run a query after the cart is submitted and set the opened_by:

var cart = new global.Cart(gs.generateGUID());
 var item = cart.addItem('30db7eb84fd95740dc984da28110c7af');
 cart.setVariable(item,'requested_for',current.caller);
 var rc = cart.placeOrder();

var ritmGr = new GlideRecord('sc_req_item');
if (ritmGr.get(rc)) {
ritmGr.setValue('opened_by', current.caller);
ritmGr.setValue('request.requested_for', current.caller);
ritmGr.update();
}

Something to that effect (I have not tested this code). Alternately, you can try using the 'CartJS' library:

CartJS

There is a 'setRequestedFor()' method available.

Hope that helps!

Cheers,

Tim